Customer Service Jobs Are Already Gone (Salesforce Cut 50%)
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Customer Service Jobs Are Already Gone (Salesforce Cut 50%)
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About this listen
This isn't a prediction—it's already happening. Customer service jobs are disappearing faster than anyone expected. 📞🤖
Salesforce just cut their customer service workforce nearly in HALF—from 9,000 to 5,000—by replacing humans with AI agents. And Gartner predicts 20-30% of customer service workforces will be replaced THIS YEAR alone.
The numbers are brutal:
→ Salesforce: 9,000 → 5,000 employees (already done, not a pilot)
→ Gartner: 20-30% of CS roles replaced in 2026
→ Long-term: Up to 80% of customer service roles automated
→ Impact: 2-3 million jobs at risk
Here's the uncomfortable truth: most call center work is so scripted that customers won't even notice the difference. AI can follow scripts, pick up on tone, handle escalations—and it costs a fraction of minimum wage.
So what can customer service workers do? We break down the path forward.
🔗 Free resources if you've been laid off: https://whataboutai.com
#CustomerService #AIAutomation #Layoffs #CallCenter #FutureOfWork #Salesforce
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