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Customer Friendship™ Conversations

Customer Friendship™ Conversations

By: Dixa
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What’s the secret to creating loyal customer relationships that last?

Customer Friendship™ Conversations by Dixa brings you the latest trends, tools and insights for delivering customer service ‘as it’s meant to be’. In each episode, host Ciaran Nolan sits down with a customer service ‘hero’ revealing their story and tips for building long-lasting bonds with their customers. If you’re a business owner, a customer service pro, or just someone who’s curious about the world of customer experience you’re in the right place.

Why not join in the conversation and become part of the Customer Friendship™ community today?

Visit Dixa.com to learn more.

2023 Cofruition Economics Marketing Marketing & Sales
Episodes
  • Powering AI Efficiency with Human Insights for Top-Notch CX, with Suzanne Duffy of Papier

    Powering AI Efficiency with Human Insights for Top-Notch CX, with Suzanne Duffy of Papier
    Jul 17 2024

    AI customer care is the newest trend and with good reason. They have the power to completely revolutionise the CX industry for the better. But the people involved are the heart of customer experience and it's important that we find the right balance as we start to implement new AI systems so that everybody wins! Joining us for today's episode is Suzanne Duffy of Papier and she knows a lot about hitting this balance perfectly.
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    24 mins
  • Creating Game-Changing Customer Experiences with AI, with Daniel Bunton of Cleo

    Creating Game-Changing Customer Experiences with AI, with Daniel Bunton of Cleo
    Jun 19 2024

    AI is one of the hottest topics around right now. It's an exciting new field that has the potential to completely revolutionise how we approach customer experience from the ground up. That's where today's guest comes in. Daniel Bunton is the Head of Customer Support at Cleo AI. He knows exactly how to create game-changing customer experience with AI -- and that's the topic we're discussing today.


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    28 mins
  • Bold Decision-Making with the Advent of AI, with Silje Stougaard of Vivino

    Bold Decision-Making with the Advent of AI, with Silje Stougaard of Vivino
    May 22 2024

    It’s no secret that we at Dixa are very excited about AI and its potential to improve the CX landscape. That’s why today, we’re exploring how we can be bold when it comes to making decisions for AI transformations. Joining us from Copenhagen is Silje Stougaard, the VP of Global Operation at Vivino, the world's largest wine marketplace with reviews straight from the community.
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    37 mins
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