In this episode, Scott Lynch (Managing Director of Community Therapy) speaks with Tim Stewart (CEO & Medical Director of HEAL Urgent Care).

HEAL is a walk-in urgent care clinic for non-life-threatening injuries and illnesses, with the goal of providing excellent care for patients while easing the burden on public emergency departments. Scott and Tim discuss how HEAL Urgent Care was built from the ground up - from ideation to the first week of operation.

We hope you find this insightful and inspiring!

Resources
HEAL Urgent Care Website
HEAL Urgent Care Facebook
HEAL Urgent Care Instagram
HEAL Urgent Care LinkedIn
Tim's LinkedIn

Community Therapy Website
Community Therapy YouTube
Community Therapy Facebook
Community Therapy LinkedIn
Scott's LinkedIn

Takeaways

• HEAL aims to bridge the gap between general practice and the hospital, providing an alternative for patients who don't need hospital-level care.
• Prioritising an excellent consumer experience leads to better health and business outcomes.
• The clinic offers a comprehensive range of services, including X-rays, pathology, wound repair, fracture management, and more.

Timestamps
(0:00) Intro and Tim’s Background
(4:15) The Journey of Setting Up HEAL Urgent Care
(14:46) Importance of Innovation and Consumer Experience
(24:58) The Scope of Care at HEAL
(35:14) Medicare Urgent Care Clinics and HEAL’s Relationship With The Public Sector
(41:33) Challenges and Opportunities for HEAL
(49:52) Final Thoughts and The Future

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In this episode, Scott Lynch (Managing Director of Community Therapy) speaks with Lorraine Poulos (Managing Director of Lorraine Poulos and Associates).

Together they discuss all things in-home aged care reform. It’s a sector undergoing constant change and review, and many providers feel overwhelmed and uncertain of what the future may look like.

In this episode, Scott and Lorraine discuss the reform pathways and explore strategies providers can utilise to best navigate the opportunities and risks that are likely to arise as the sector evolves.

We hope you find this conversation useful and informative!

Resources
LPA & Associates Website
Lorraine’s LinkedIn

Community Therapy Website
YouTube
Facebook
LinkedIn
Scott's LinkedIn

Takeaways

• The in-home aged care sector is undergoing constant change and reform, which presents challenges for providers.
• Seeking help and support from experts can provide valuable guidance and insights for navigating the complexities of the aged care landscape.
• Despite the challenges, opportunities for innovation and in the sector will arise as reforms are implemented.

Timestamps
(0:00) Introduction
(1:10) Summary of In-Home Aged Care Reform
(5:21) The Challenge of Uncertainty for Providers
(11:48) Opportunities and Risks for Providers
(18:44) Importance of Care Management
(24:58) How Funding Models are Evolving
(37:15) Getting Answers and Future Readiness
(42:02) Stages of Choice, Resilience and Seeking Help

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In this episode, Scott Lynch (Managing Director of Community Therapy) speaks with Viv Allanson (CEO of Maroba Caring Communities).

They discuss the challenges and opportunities in residential aged care, the importance of physical activity and wellness programs for older adults, and the complexities of government regulation and its impact on the sector.

We hope you find this conversation inspiring and illuminating! See a list of the resources mentioned in the podcast below.

Resources
Sunbeam Trial Info Article
Sunbeam Trial Study
Hunter Ageing Alliance
Active Stronger Better

Maroba Website
Viv's LinkedIn

Community Therapy Website
Community Therapy YouTube
Community Therapy Facebook
Community Therapy LinkedIn
Scott's LinkedIn

Takeaways

• The funding and staffing requirements in aged care need to be addressed to ensure the delivery of quality care.
• Physical activity and wellness programs are essential in aged care to improve residents' well-being and quality of life.
• Government regulations and reporting can be burdensome and are not always perfectly aligned with the best outcomes for residents.

Timestamps
0:00 - Introduction and Background
2:45 - Challenges and Opportunities in Residential Aged Care
8:18 - The Role of Allied Health in Aged Care
11:09 - How Physical Activity Programs Improve Quality of Life
18:19 - Communicating Benefits of Physical Activity to Older Adults
26:20 - Quality Indicators and Regulatory Burden
31:15 - Structural Reform and Government Involvement
38:49 - The Need for In-Field Experience in Government Cabinets
42:38 - Leadership and Maintaining Optimism

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