Communication Mastery
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Communication Mastery
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About this listen
Struggling to say what you mean, or to feel truly heard?
In this practical episode, Sara and Ben walk you through five high impact skills; active listening that builds trust, the DOPE bird lens method for reading your audience, assertiveness that is kind and clear, the USA method for resolving conflict and the unspoken cues that quietly shape every interaction.
Expect mini exercises, a quick role play and language you can borrow right now.
You will learn: Full attention listening, reflective paraphrasing, open-ended questions, how to adapt to Personality styles, 'I' statements and one breath boundaries, the USA framework and how to spot/reset hidden cues.
Chapters- (00:00:08) - The Transformation of Your Personal Story
- (00:05:43) - Three Rules for Talking to Yourself
- (00:06:12) - Listen Differently: The Active Listening Style
- (00:09:12) - What's the Third Style?
- (00:10:14) - The Time Oriented Listener
- (00:11:46) - The Birds of Wisdom
- (00:13:48) - The 3 Step Communication Strategy for High-Pressure Moments
- (00:17:15) - When You Can't Apologize for a Problem
- (00:17:33) - The Unspoken Message
- (00:18:57) - Communication Skills: Four Different Styles
- (00:21:21) - Reject Your Story
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