Chief Kindness Officer: A Conversation with Brian Biro (Part Two) cover art

Chief Kindness Officer: A Conversation with Brian Biro (Part Two)

Chief Kindness Officer: A Conversation with Brian Biro (Part Two)

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 In Part Two of Clint’s conversation with Brian Biro – known as “America’s Breakthrough Speaker” and author of “The ROI of Kindness” – the pair explore how intentional kindness, presence, and gratitude can transform leadership, teamwork, and everyday relationships.

Brian talks about what it means to become a “Chief Kindness Officer,” explaining why being fully present is the foundation of trust, why appreciation fuels performance, and how truly listening unlocks connection and growth. Through personal stories, leadership lessons, and practical frameworks, Brian shows how small, human choices ripple outward to strengthen culture, retention, and collaboration.

The discussion also highlights the neuroscience behind gratitude, the importance of asking better questions, and why focusing on effort and energy – not just outcomes – creates sustainable success.

This is the second part of a two-part conversation.

Topics Covered:
What it means to be a “Chief Kindness Officer” and why presence builds trust
How distraction erodes connection and what true presence looks like
The hidden organizational cost of disengagement and turnover
Why appreciation for effort matters more than outcome-based praise
Gratitude as a leadership practice and performance amplifier
The ripple effect of kindness inside teams and organizations
Listening as a leadership superpower
The difference between enabling vs. disabling questions
How better questions strengthen team energy and engagement
Focusing on controllables to build confidence and momentum
Leadership lessons from Coach John Wooden
Why comparison limits growth and how to pursue your personal best
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