Beyond Clean with ACE cover art

Beyond Clean with ACE

Beyond Clean with ACE

By: David Thompson
Listen for free

Here we talk about what is going on in the everyday lives of those who clean the environments the public enjoys.

It takes MORE than just cleaning like you do at home.

Listen and share.

Please feel free to leave a comment.

Come on the show, we would be glad to have you!

Copyright 2019 All rights reserved. Economics Leadership Management & Leadership
Episodes
  • The Key Role of Empathy, Accountability, and Engagement in Cleaning Businesses with David Green * BCWA S10:E11

    The Key Role of Empathy, Accountability, and Engagement in Cleaning Businesses with David Green * BCWA S10:E11
    Jun 29 2026
    In this episode of Beyond Clean with ACE, host Dave Thompson welcomes David Greene, CEO of Rediscover Clean and the Rock Star Leadership Academy, for an insightful discussion on employee engagement in the commercial cleaning industry. Greene emphasizes that engaged employees are a company's greatest competitive advantage, outperforming any technology investment. The conversation explores common leadership pitfalls, the importance of empathy, and the value of meaningful recognition over superficial perks. Leaders are encouraged to balance kindness with accountability, listen actively, and invest in their people to drive performance, customer satisfaction, and lasting organizational success. https://www.rediscoverclean.com/ The Power of Engaged Employees (00:02:54) Engaged employees are described as the most inexpensive and effective productivity tool, surpassing technology and software in boosting performance. Common Leadership Mistakes (00:03:58) Leaders often focus on software and spreadsheets instead of building culture, leading to employees leaving leadership, not the company. The Impact on Customers (00:04:48) Happy and engaged employees directly create a positive experience for customers, whether in hotels or hospitals, leading to customer loyalty. The Emotional Side of Leadership (00:05:22) Leaders must be aware of employees' personal emotions, as they directly drive performance and overall company success. How to Improve Engagement (00:06:43) True engagement isn't about pizza parties; it's about small, meaningful actions like listening, recognition, and removing roadblocks for employees. Learning from Top Organizations (00:08:25) Examples from Ritz-Carlton and Cleveland Clinic show the value of listening to employees and involving them in relevant decisions. Kindness and Accountability (00:10:03) Effective leadership combines kindness (showing you care) with accountability (maintaining high standards) and explaining the "why" behind decisions. The Emotional Bank Account (00:11:28) Leaders should make regular "deposits" of positive interactions with employees, so "withdrawals" during tough conversations are less impactful. Leading Across Generations (00:12:41) The hosts discuss the challenge of managing and communicating effectively with the five different generations present in the cleaning industry workforce. Final Advice for Leaders (00:13:50) Leaders should stop chasing new apps and systems and instead invest in their people to build a strong, performance-driven culture. OUR WEBSITE ================================== ACADEMY OF CLEANING EXCELLENCE: https://academyofcleaning.com/ SOCIAL ============================ PODCAST: https://beyondcleanwithace.podbean.com/ FACEBOOK: https://www.facebook.com/AcademyofCle... TWITTER: https://twitter.com/rockstarsclean INSTAGRAM: https://www.instagram.com/academyofcl... TIKTOK: https://www.tiktok.com/@academyofclea... ============================ #safe #healthy #cleaning #academyofclean #rockstarsofcleaning employee engagement, leadership, workplace culture, organizational success, kindness, accountability, emotional aspects, commercial cleaning industry, personal growth, professional growth, Academy of Cleaning Excellence, podcast, Beyond Clean with ace, productivity, engaged employees, customer satisfaction, training sessions, emotional awareness, leadership pitfalls, meaningful actions, employee recognition, trust, goodwill, emotional bank account, generational diversity, effective communication, mentorship, Rediscover Clean, Rock Star Leadership Academy, employee education, development, positive experiences, empathy in leadership, workplace challenges, decision-making processes, competitive advantage.
    Show More Show Less
    16 mins
  • Cleaning Up Crime Scenes: Not Your Average Dusting Job, with Rashelle & Mark * BCWA S10:E10

    Cleaning Up Crime Scenes: Not Your Average Dusting Job, with Rashelle & Mark * BCWA S10:E10
    Jun 12 2026

    In this episode of Beyond Clean with Ace, host Dave Thompson speaks with Rashelle and Mark, a husband-and-wife instructor team specializing in trauma and crime scene cleanup.

    They discuss the physical, psychological, and safety challenges of this demanding field, emphasizing that TV portrayals often mislead people about the reality of the work.

    The conversation covers their upcoming classroom-based course in Orlando, which addresses safety protocols, industry standards, client communication, and equipment.

    The class welcomes cleaning professionals of all backgrounds, from carpet cleaners to restoration contractors, and helps attendees determine whether this specialized field is right for them.

    https://events.humanitix.com/iicrc-trauma-and-crime-scene-technician-tcst-orlando-9-29-and-30-26

    'Mark', '00:13:43', 'I remember early in my career that I got called out to clean up a situation where a lady put her hand out to steady herself, went through the window, and almost bled out on the floor.'

    'Dave Thompson', '00:15:34', 'I went into the basement, it was so bad I went and got an oxygen tank from the rental store, went in and found two dead bodies.'

    'Rashelle', '00:12:18', 'We have opportunities to make really inappropriate and bad choices, and it really comes down to you, within yourself, do the right thing.'

    OUR WEBSITE

    ==================================

    ACADEMY OF CLEANING EXCELLENCE: https://academyofcleaning.com/

    SOCIAL

    ============================

    PODCAST: https://beyondcleanwithace.podbean.com/

    FACEBOOK: https://www.facebook.com/AcademyofCle...

    TWITTER: https://twitter.com/rockstarsclean

    INSTAGRAM: https://www.instagram.com/academyofcl...

    TIKTOK: https://www.tiktok.com/@academyofclea...

    ============================

    #safe #healthy #cleaning #academyofclean #rockstarsofcleaning
    Show More Show Less
    18 mins
  • How One Software Helped a User Land a $4,200-a-Month Contract in Just Four Days * BCWA S10:E9

    How One Software Helped a User Land a $4,200-a-Month Contract in Just Four Days * BCWA S10:E9
    Jun 10 2026

    In this episode of Beyond Clean with Ace, host Dave Thompson speaks with Edwin Eaton, owner of I Pro Building Services and creator of Cinch Janitorial Software.

    Edwin shares how his experience running a commercial cleaning company in rural Washington inspired him to build software specifically designed for the industry.

    They discuss Cinch's key features, including bidding calculators, scope-of-work templates, CRM, inspections, geofencing, payroll reporting, and an AI assistant.

    Dave also highlights a special offer that combines his Academy of Cleaning Excellence bidding classes with an extended free trial and a discount on Cinch.

    To get this offer, use code: GEM26

    https://cleancinch.com/

    or attend a Bidding for Profit class.

    https://collections.humanitix.com/bidding-and-marketing-cleaning-contracts-for-profit

    Cinch Janitorial Software: "00:02:51" Bidding Calculators: "00:06:29" Cinch Leads: "00:08:01" Geofencing: "00:09:10" Synch IQ: "00:09:45" QuickBooks: "00:11:25" 15-Day Free Trial of Cinch: "00:14:01" 50% Discount on First Two Months: "00:14:01"

    OUR WEBSITE

    ==================================

    ACADEMY OF CLEANING EXCELLENCE: https://academyofcleaning.com/

    SOCIAL

    ============================

    PODCAST: https://beyondcleanwithace.podbean.com/

    FACEBOOK: https://www.facebook.com/AcademyofCle...

    TWITTER: https://twitter.com/rockstarsclean

    INSTAGRAM: https://www.instagram.com/academyofcl...

    TIKTOK: https://www.tiktok.com/@academyofclea...

    ============================

    #safe #healthy #cleaning #academyofclean #rockstarsofcleaning
    Show More Show Less
    16 mins
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