Episodes

  • AI Made Brand the Only Thing Left That Matters with Adam Morgan of Twilio

    AI Made Brand the Only Thing Left That Matters with Adam Morgan of Twilio
    Jun 25 2026
    Twilio used to read like a company built for developers and nobody else. Then it found one word that made every audience feel like they belonged to the same tribe.Adam Morgan, VP of Brand and Creative at Twilio, spent three months finding that word "builder" and watched it turn a stalled rebrand into what he calls lightning in a bottle. He explains why most companies chase logos and color palettes before they've earned the right to, and why brand resurgence isn't a reaction to AI fear — it's AI's actual byproduct. When everyone can generate a slick landing page for free, the thing AI can't fake becomes the whole game.We also cover:
    • Why Adam built Twilio's entire rebrand around a single emotional truth he found at Hearst Castle — not a brand workshop
    • The real reason AI is making brand storytelling more valuable, not less, and why "AI-resistant content" is the new differentiator
    • Why locking creatives into rigid brand guidelines backfires, and what a "systems approach" looks like instead
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    49 mins
  • Taste Is the Only Thing AI Can't Generate (Yet) with Matt Scribner of Atlassian

    Taste Is the Only Thing AI Can't Generate (Yet) with Matt Scribner of Atlassian
    Jun 18 2026
    Every brand team is being handed AI tools and told to do more with less. What they're not being told is that without taste and a real idea, the output is just sophisticated noise at scale.

    Matt Scribner is a growth designer at Atlassian — a company whose brand touches tens of thousands of visitors a week — and he's been inside the AI-enabled design workflow longer than most. His take isn't a sales pitch for the tools or a doomsday headline about job loss. It's something more useful: an honest account of where AI actually helps, where it quietly fails, and why the designers who thrive won't be the ones who prompt the best.

    We also cover:
    • AI can get you to 60% — but if you couldn't get past 60% without it, you're not getting past it with it either
    • We're heading toward a "singularity of design" where everything starts looking the same, and the only antidote is taste you built before the tools existed
    • The Arts and Crafts movement followed the Industrial Revolution for a reason — and the same correction is coming for brand
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    38 mins
  • Stop Measuring Brand Like a Performance Channel with Bill Kenney from Focus Lab

    Stop Measuring Brand Like a Performance Channel with Bill Kenney from Focus Lab
    Jun 11 2026
    Every quarter, someone asks you to prove the rebrand paid for itself in dollars. Bill Kenney's answer after 16 years: you're measuring the wrong thing, and the spreadsheet was never going to save you anyway.

    Bill built Focus Lab into one of B2B's sharpest branding shops by owning a single vertical back when everyone warned him that niching down would scare off clients. He makes the case that brand ROI behaves like going to the gym — you don't step on the scale the morning after — and that the real opportunity for agencies isn't using AI to ship work faster, it's handing clients the tooling to run their own brand without you in the room. He also says the quiet part out loud about why a weekend in an AI tool will never replace what actually happens inside a 16-week rebrand: the second-guessing, the cold feet, the "can we sit on this another week."

    We also cover:
    • The Apple test for why feature parity just turned product differentiation into a branding problem, not an engineering one
    • Why he shut down his own sub-agency after realizing clients "don't give a shit" how big or small your other clients are
    • The one belief he died on for years — that a brand has to launch in a single perfect moment — and why he now thinks a slow, slightly messy rollout works fine
    • The first-meeting question he asks every CEO that quietly decides whether the whole project survives
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    50 mins
  • Why Nobody Trusts a Brand They Just Met with Amit Singh

    Why Nobody Trusts a Brand They Just Met with Amit Singh
    Jun 4 2026
    You're being outshouted. The average person now absorbs 5,000+ messages a day and reaches for their phone 205 times — and the industry's big answer was to staple "AI-powered" onto the homepage and call it a repositioning. That's not building a brand. It's a withdrawal from the one account you can't overdraw.

    Amit Singh has spent three decades building brands at Adobe, American Express, Starbucks, and Nintendo — long enough to watch "dot-com" go from billboard flex to embarrassing relic, and he's convinced AI is headed the exact same way. His argument: the companies sprinting to rebrand as AI companies are mortgaging years of earned trust, while the question that actually decides whether you survive — why should you exist? — goes unanswered in most boardrooms. He maps where AI earns its seat at the table, where it quietly wrecks your creative without anyone noticing, and why the people declaring storytelling dead are reading the wrong scoreboard.

    We also cover:
    • A Meta study found AI-generated copy matches or beats humans on sub-$100 products — and consistently *loses* on anything pricier, where emotion does the selling. Most teams are pointing it at exactly the wrong work.
    • Nintendo doesn't make video games. It makes smiles. Why your reason to exist is the North Star you build against — and the one thing you'll never put in an ad.
    • 88% of marketers have adopted AI. Adoption was never trust — and Amit thinks the gap between the two is where the real risk is hiding.
    • Long-form is quietly back: why a five-minute Adidas film outperforms your six-second TikTok precisely *because* attention has never been scarcer.
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    37 mins
  • The Irreducible Part: Taste, Judgment, and the Stories Machines Can't Tell — with Julianne DeVincenzo & Dan Reid from Optimizely

    The Irreducible Part: Taste, Judgment, and the Stories Machines Can't Tell — with Julianne DeVincenzo & Dan Reid from Optimizely
    May 28 2026
    Most marketing teams are drowning in output and starving for meaning. The more they feed the machine, the more the machine becomes the creative director — and somewhere in the noise, the person on the other end of the content stopped mattering.

    In this episode, Josh and Ross are joined by Julianne DeVincenzo, Head of Content Strategy, and Dan Reid, Creative Director — both at Optimizely — two people deep inside one of the most interesting rebrands happening in B2B right now. They make the case that the real threat of AI isn't job replacement — it's the slow erosion of judgment, taste, and the willingness to make someone uncomfortable. Julianne and Dan talk about how they're rebuilding Optimizely's content engine from the ground up, why they're turning their own marketers into subject matter experts and journalists, and where they're drawing the line between what AI can own and what stays irreducibly human.

    We also cover:
    • Why the volume-as-strategy era is producing content that 'passes through people like water through a screen' — and how Optimizely is deliberately building against that.
    • How Dan is working directly with engineers to teach their own AI to honor brand — including the surprisingly simple feedback that blew a senior engineer's mind.
    • What happens when you empower employees to use AI and wake up to find your unreleased brand assets have already been fed into someone's personal workflow.
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    44 mins
  • Clarity Wins: Why Taste Can't Be Prompted with Mathew Barnes of IBM

    Clarity Wins: Why Taste Can't Be Prompted with Mathew Barnes of IBM
    May 21 2026
    Every week, another round of tech layoffs gets explained away with the same two words: artificial intelligence. Meanwhile, the people making those calls have never once asked whether the cuts make strategic sense — or whether they're just making a number go up.

    Mat Barnes has been building brands for 30 years, survived two back-to-back acquisitions, and now leads brand at IBM. He has opinions about all of it.In this episode, Josh and Ross sit down with Mathew Barnes — brand leader at HashiCorp, now IBM after two consecutive acquisitions — to pull apart what actually makes brand work at scale. Mat makes the case that AI will expose every creative who doesn't know what good looks like, and that clarity isn't a buzzword: it's the only thing that's ever made any brand matter.

    We also cover:
    •Why AI will 'expose the hell out of you' if you don't already know what great looks like — and what taste actually is when you can't fake it
    •The one question every brand and creative team skips that causes every siloed, inconsistent campaign — and how Matt's team asks it before anything gets made
    •What it actually feels like to lead brand inside a 100-year-old institution — and what IBM's design sophistication taught a startup veteran who thought he'd seen everything
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    48 mins
  • The Death of the Keyword — And What Comes Next with Hadassah Pegado Dalisay of Outreach

    The Death of the Keyword — And What Comes Next with Hadassah Pegado Dalisay of Outreach
    May 14 2026
    Your SEO traffic is up. Your pipeline is flat. Something broke, and it's not your team — it's the entire model most B2B marketers were trained on. The buyers who used to find you on Google are now getting their shortlists from ChatGPT, and if you're not in that conversation, you're invisible at the exact moment it matters most.In this episode, Josh and Ross sit down with Hadassah Pegado Dalisay, Head of Content Strategy, SEO, and AEO at Outreach — the agentic AI platform for revenue teams — who has spent over a decade watching the search game change and finally break. Hadassah makes a case that will sting a little: the old keyword-volume playbook didn't just stop working, it actively made you worse at the thing that actually matters — being the trusted answer when a buyer asks an AI what to buy. Her fix isn't to abandon SEO. It's to collapse the wall between SEO, content strategy, and revenue intelligence into something that actually earns attention.We also cover:
    •Why mining your own sales transcripts is the most underrated content research method in B2B — and how Outreach does it at scale every quarter
    •The difference between signal-driven and keyword-driven content strategy, and why the companies chasing volume right now are building a liability, not an asset
    •How to make the case inside your org that AI visibility isn't a marketing metric — it's a pipeline metric
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    30 mins
  • In the AI Age, Taste Is the Last Moat with Avi Ashkenazi of Deel

    In the AI Age, Taste Is the Last Moat with Avi Ashkenazi of Deel
    May 7 2026
    While B2B companies debate whether to "embrace AI," one of the fastest-growing HR platforms in the world is already asking its designers to ship production code, run their own research, and rethink what a UI is in the first place.

    In this episode, Avi Ashkenazi — Senior Product Design Director at Deel, where 97 product designers work without a physical office, operate directly with the CEO, and are expected to unblock themselves — breaks down what actually separates designers who thrive in high-velocity environments from those who flame out. He makes the case that taste, devotion, and the willingness to stay opinionated are what AI can't automate, and explains why "vibe coding" will always hit a wall the moment a client asks for something exact.

    We also cover:
    • Why Deel built a "Delight" team — and what it tells you about the ROI of caring about the emotional texture of your product, not just its functionality
    • The agentic design system Deel is actively building, where interfaces construct themselves on demand and no two users ever see the same page
    • How to run a 120-person distributed design org with no office and quarterly themes that actually move everyone in the same direction
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    49 mins