In this episode of Because Growth Matters, Daniel is joined by Steve Fiore, a customer success and sales enablement leader with over 30 years of experience across enterprise sales, customer success, and leadership.

Steve shares his journey from frontline sales into senior leadership roles and explains how his career evolved from selling products to enabling long-term customer growth.

They explore how sales and customer success should work together in modern organisations, where accountability sits once a deal is closed, and why so many companies struggle to get customer success right.

Steve also opens up about his personal reinvention journey, the launch of his lifestyle platform Rooted and Refined Living, and why wellbeing and personal productivity are essential for leaders navigating burnout.

Timestamps

00:00 Introduction to Steve Fiore

01:03 How Steve found his way into sales leadership and customer success

03:05 What sales enablement and customer success really mean in practice

05:26 Where companies get customer success wrong and how to do it better

14:22 Reinventing your lifestyle through curiosity and personal productivity

26:16 What job hunting can teach us about sales and confidence

31:32 The one percent habit that makes the biggest difference

If you enjoyed this episode, make sure to subscribe so you never miss a conversation.

Would you like to be a guest on Because Growth Matters or learn more about working with Growth Matters International? Fill out the application form HERE.

Connect with Daniel:

LinkedIn: Daniel RobusWebsite: https://www.growthmattersintl.com

Connect with Steve

LinkedIn: https://www.linkedin.com/in/stevenmfiore/

Website: https://www.rootedandrefinedliving.com/

Hiring the wrong salesperson can stall growth, drain morale, and cost companies thousands.

In this episode, Daniel sits down with Dr Christopher Croner, a leading psychologist, consultant, and co author of the bestselling book Never Hire a Bad Salesperson Again.

Chris has spent more than twenty years studying the psychology of high performing salespeople and has assessed more than 150,000 candidates worldwide.

He breaks down the science behind the three non teachable traits that predict sales success, why traditional hiring approaches fail, and how companies can dramatically improve their sales results by changing the way they interview.

Chris also shares the biggest hiring mistakes business owners make, particularly when hiring their first salesperson, and how to structure an onboarding process that sets new hires up for long term performance.

If you hire, lead, or work alongside salespeople in any capacity, this episode will transform the way you think about talent selection!

Timestamps

00:00 Introducing Dr Christopher Croner

01:13 The science of identifying top performing salespeople

03:39 The core characteristics shared by the best sales professionals

08:58 The most common hiring mistakes companies make

14:56 The most revealing interview questions for sales candidates

20:11 Access the Sales Drive Assessment

20:53 What to focus on when hiring your first ever salesperson

21:49 The essential traits every sales hire should have

25:52 How to build a successful onboarding process

27:50 What Chris learned from writing his book

34:31 How AI is shaping the future of sales and hiring

37:22 Resources Chris recommends

If this episode helped you rethink your hiring process, make sure you follow the show so you never miss an episode!

Would you like to be a guest on Because Growth Matters or learn more about working with Growth Matters International? Fill out the application form HERE.

Connect with Daniel:

LinkedIn: Daniel Robus

Website: https://www.growthmattersintl.com

Connect with Christopher:

LinkedIn: Christopher Croner

Website: https://salesdrive.info/

Sales Drive Assessment: https://salesdrive.info/drive-test/

Email: CCroner@salesdrivetest.com

Never Hire a Bad Salesperson Again

The most impactful sales leaders are the ones who return to the fundamentals. In this episode, Daniel sits down with David Brock, bestselling author of Sales Manager Survival Guide and one of the most respected thinkers in the world of sales leadership.

David brings decades of experience working with global teams and breaks down exactly why great sales management is the biggest driver of performance in any organisation.

He shares how a lack of training and support for frontline managers has weakened leadership across the industry, why so many sales teams are overwhelmed, and how going back to core principles can radically transform results.

David explains the real job of a sales leader and the simple habits that build strong, consistent, high performing teams.

Timestamps

00:00 Intro to David Brock

01:15 Why strong sales leadership is the backbone of every organisation

05:29 Mentors, influences, and the ideas that shaped David’s leadership philosophy

07:17 Three attributes that define today’s most effective sales leaders

10:02 The common mistakes sales managers make and how to avoid them

11:23 Why leaders feel overwhelmed and how to refocus on what matters

19:23 How the role of sales managers has shifted in today’s environment

28:07 Why coaching is the most powerful tool a leader has

38:37 Key takeaways to implement immediately

If this episode helped you rethink your approach to leadership, share it with someone who would benefit from it!

Make sure to subscribe, rate the show, and message us with your thoughts. Your feedback helps the podcast grow and reach more leaders around the world.

Would you like to be a guest on Because Growth Matters or learn more about working with Growth Matters International? Fill out the application form HERE.

Connect with Daniel:

LinkedIn: Daniel RobusWebsite: https://www.growthmattersintl.com

Connect with David

• LinkedIn: David Brock
• Partners In Excellence Blog: https://partnersinexcellenceblog.com
• Email: dabrock@excellenc.com
• Sales Manager Survival Guide (book): http://salesmanagersurvivalguide.com/