Balancing Digital Engagement and Human Touch with Policygenius
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Balancing Digital Engagement and Human Touch with Policygenius
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The insurance landscape is in flux, and everyone—from agents to carriers—needs to adapt to continue meeting customer needs.
Part of that involves modernizing the buying process to create more transparency, but another part is balancing digital offerings with the human touch.
Kevin Fusick and his team at Policygenius have made that balance a focus of their platform. He shares his thoughts on the changing landscape and what he thinks the future of insurance will look like.
We discuss:
- Finding a balance between digital distribution and a human element
- How the buyer and distributor relationship is changing
- How carriers are looking at customers from a longer term perspective
To hear more interviews like this one, subscribe to the Digital Insurance Innovator Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
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