6 - CX Operations & CX Engagement

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6 - CX Operations & CX Engagement

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Summary

In this episode, Bibi discusses the crucial need to tend to both CX Operations and CX Engagement to achieve Customer Experience excellence. He highlights their symbiotic nature, using examples from Amazon and Starbucks to illustrate the integration and importance of both aspects. Feel free to share your thoughts and learn from notable examples to enhance your own customer experience!

Did you know that you can also read CX To Go episodes as published articles, watch them as videos on YouTube, and discuss them on our community forum? Find all of these options at thepodpirenetwork.com/cx/cxtogo.

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