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413: Using communication to defuse client conflict

413: Using communication to defuse client conflict

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On this episode of The Vet Blast Podcast presented by dvm360, host Adam Christman, DVM, MBA, welcomes Debra Hamilton, JD, to the show to discuss the importance of communication in veterinary medicine. Throughout the episode, Hamilton emphasizes the need for veterinarians to build relationships with clients by asking curious questions and being transparent.
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