Three Tools for Tackling Tough Conversations

Finding ways to express yourself effectively in tense situations, from negotiations with a potential client to thorny discussions with a colleague, is the key to career success. In this workshop, communications expert Phil Jones shares how three key traits - curiosity, empathy, and courage - have the power to transform any encounter into a meaningful conversation and getting what you want.

You'll explore excerpts from three surprising titles that forever changed how Phil approaches complex conversations - and meet a precocious, telekinetic young heroine; a master of asking the right questions; and a leader who takes off their armor, embraces vulnerability, and leads with courage.

Key Takeaways:

• Meet in Person: Face-to-face interactions give you surprising insight and power
• Turn Your Vulnerability into a Strength: Tips for staying open and creating new opportunities
• Flex Your Empathy Muscles: Simple practices to help you feel across the aisle and disarm the situation
• Find Win-Wins: How curiosity and “micro-asks” help you get what you want

About the Mentor:

Everyone has something to sell. Phil M. Jones believes we can influence people and get results - all while maintaining our integrity. He’s made it his life’s work to demystify the decision-making process, reframe what it means to “sell” and share communications skills that empower confidence and immediately impact our bottom line. Author of five international best-selling books, and the youngest winner of the coveted “British Excellence in Sales and Marketing Award”, Phil helps leaders and rising stars around the world have brave conversations and get what they want.