Smart Service

Real Time Customer Service Skills

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LIMITED TIME OFFER

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Offer ends on 5 July 2026 at 11:59 BST.

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Smart Service

By: Marsha Sue Petrie

Narrated by: Marsha Sue Petrie

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£5.99/mo after 3 months. Offer ends on 5 July 2026 at 11:59 BST. Cancel monthly.

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This information is a must for every executive and employee. Everyone you touch every day is your customer: shareholders, employees, managers, partners, and that person purchasing your service or product. Manage customer complaints more effectively, retain a winning staff through savvy leadership techniques, enhance your operations to better satisfy everyone, learn how to add value to all client contacts, and find out what the customer really wants.©2009 Marsha Sue Petrie (P)2009 Made For Success

Marsha Sue PetrieMarsha Sue PetrieMade for Success Inc.

Career Success

Smart Services

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Editor reviews

Leadership expert and motivational speaker Marsha Petrie Sue wants you to take customer service seriously. In Smart Service, she emphasizes using all of the tools at your company's disposal to manage customer complaints, and to ensure that clients come away more satisfied than ever. In these tough economic times, she also highlights the advantages of using your customer service department as a component of research and development. Her powerful style can run to the abrasive, but she gets the message across, and she knows when to add the necessary touch of sweetness.

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