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Permission to Screw Up

How I Learned to Lead by Doing (Almost) Everything Wrong
Narrated by: Kristen Hadeed
Length: 5 hrs and 31 mins
5 out of 5 stars (164 ratings)

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Summary

The inspiring, unlikely, laugh-out-loud story of how one woman learned to lead - and how she ultimately succeeded, not despite her many mistakes but because of them.

This is the story of how Kristen Hadeed built Student Maid, a cleaning company where people are happy, loyal, productive, and empowered, even while they're mopping floors and scrubbing toilets. It's the story of how she went from being an almost comically inept leader to a sought-after CEO who teaches others how to lead.

Hadeed unintentionally launched Student Maid while attending college 10 years ago. Since then, Student Maid has employed hundreds of students and is widely recognized for its industry-leading retention rate and its culture of trust and accountability. But Kristen and her company were no overnight sensation. In fact they were almost nothing at all.

Along the way Kristen got it wrong almost as often as she got it right. Giving out hugs instead of feedback, fixing errors instead of enforcing accountability, and hosting parties instead of cultivating meaningful relationships were just a few of her many mistakes. But Kristen's willingness to admit and learn from those mistakes helped her give her people the chance to learn from their own screwups too.

Permission to Screw Up dismisses the idea that leaders and organizations should try to be perfect. It encourages people of all ages to go for it and learn to lead by acting rather than waiting or thinking. Through a brutally honest and often hilarious account of her own struggles, Kristen encourages us to embrace our failures and proves that we'll be better leaders when we do.

©2017 Kristen Hadeed (P)2017 Penguin Audio

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My new go to resource on humane & effective leadership

A really wonderful, engaging and insightful book on leadership. Whether you’re an experienced leader who has studied the theory, got the t shirt etc, or brand new to leadership, or starting up a new venture if your own, this book will help your thinking, and I hope, inspire you. I listened on Audible and my commute was transformed. Kristen is a great story teller, really bringing to life her ‘screw ups’ and the deep learning that followed. So much of her success is her people focus and the attention she has paid to relationships, values and honest feedback. She shares her insights generously and and also attributes and thanks the others who have helped along the way. I am already boring anyone who will listen to me with my recommendation to read or listen to this book. I’m delivering a 2 hour overview on leadership theory imminently - no mean feat! This is one of 4 books I am specifically referencing.

2 people found this helpful

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Inspiring and entertaining tales of leadership

Refreshingly candid and open tales from leadership that are both inspiring and entertaining in equal measure.

1 person found this helpful

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Wow!

If you want to learn then this is a great book to listen to. Game changer.

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INSPIRING

Amazing life changing story already helped me so much in our business and my personal life THANK YOU SO MUCH !

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🤯

Absolutely loved it, will listen again and have already recommended it to friends. Inspiring!

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Read more, learn more, read more.

I never had to read soo many other books after listening to this one.

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Great book - just ends so quickly !

Like the narrative ! but just wished it had gone a bit deeper into some topics and been longer.

but overall great

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Entrepreneurs guide

No doubtedly a fantastic book. I’ve already recommended it to so many people. The narration is good, but there’s a bit in the middle where I think the editing gets a bit wonky.
There’s words or sentences skipping. It happens a LOT in one chapter, but you still get the basic idea.
90% of the boom is fine, just one odd bit. I wonder if maybe the file is corrupted?

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what a fantastic way to present ideas for leaders

what a fantastic way to present ideas for leadership. great ideas on how to engage with millennials.
a great start middle and end well done for a first book.
a must read for any budding entrepreneur new leader or just somebody that wants to understand how the business world really works.

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One extraordinary honest book

I just LOVED this book, particularly because it gives you the full picture - the ups and downs, the lessons and failures.

The audio was also great, Kristen is a great, engaging narrator! Thumbs up!!

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  • Ashley R
  • 13-10-17

Everything I Needed as a Millennial Manager

This book was everything I needed at just the right time. In the midst of struggling to find a way to align my leadership goals with a “behind the times” company culture, I was starting to doubt myself and my mission. After hearing Kristen’s story and being able to identify with the majority of it in one way or another, I feel like I have been able to refocus on what truly matters to me as a leader. Leadership is incredibly difficult when you are saddled with the title and responsibilities of [insert title of influence here]. No wonder so many seniors/executives have lost their leadership paths in a jungle of conflicting organizational cultures. Simon pointed out that people pulled out their notepads and listened when Kristen spoke; as they should. What she has to say is absolutely invaluable for all levels of an organization. Particularly for those who have lost their way. I am so glad she decided to share her screw ups with the rest of us. Thank you, Kristen.

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  • ALE
  • 28-12-18

Finally an honest, vulnerable book about business.

I was engrossed from the beginning to end, and enjoyed it more than the last 20 I listened to combined. I applaud the authors courage.

1 person found this helpful

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  • David Davenport
  • 28-11-18

Inspired

Great book. Easy to listen to. I finished in just a few short days. As a business owner it is great to hear that it is ok to mess up from time to time...to be human. After listening to this book I feel a renewed energy to find the best in people and to work as hard to build internal relationships as we do on the external ones!

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  • Customer
  • 12-01-18

Easy to listen to!

Kristin is so pleasant and easy to listen to. Hearing her story is almost like sitting down and listening to a story narrated by a friend. Her lessons learned are indispensable and her openness to admit her mistakes is refreshing . This book is deafly something that all leaders and future leaders need to read!

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  • S. Johnson
  • 10-11-17

Fun read, good lessons

Quick lesson with a reassuring theme - celebrate your mistakes by learning from them. More than that, Kristin Hadeed stumbles on, internalizes, and lives the keys to leadership.

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  • JRB
  • 09-05-20

Awesome Book

From one Gainesvillian to another, awesome read, very entertaining and very enlightening. I am so glad our friend Corie share this with me.

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  • Leslie
  • 27-03-20

Great read!

Ordered this book on Audible. The narrative is great and keeps you interested. I enjoyed listening to all the failure that lead to the success. This book has great advise on culture and employee happiness. Her FBI way of correcting an employees actions is great. I highly recommend this book.

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  • FriscoBoiii
  • 17-03-20

Innovative, smart, well rounded

I recommend this book to those starting a business. I recommend it too to those who want to feel humans and inspired.
I admire how smart is the perspective she chose for this book. I think it makes so much sense for her story and underlines the intention behind all her hard work.
The book is entertaining while informative, it seemed to go by really fast.

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  • babygirl
  • 12-02-20

Screw-up. An awesome book

It was a great book to listen to. It was exciting to a know where she came from and where she made it. it was interesting to hear @ both her mistakes and how she fixed them.

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  • Lisandra
  • 07-02-20

You NEED this in your life!

This book will definitely inspire you to mess up and learn from it. Kristen does a great job sharing her story and lessons she has learned through the venture of starting and growing her business. I literally cannot wait until book #2!