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Exactly What to Say

The Magic Words for Influence and Impact

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About this listen

Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over 50 countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.

Best-selling author and multiple award-winner Phil M. Jones is highly regarded as one of the world's leading sales trainers. He has trained more than two million people across five continents and 56 countries and coached some of the biggest global brands in the lost art of spoken communication. In 2013, he won the British Excellence in Sales and Marketing Award for Sales Trainer of the Year, the youngest-ever recipient of that honor. He has also written a series of best-selling books and developed a number of Online training courses that have enrolled tens of thousands of members around the world. Phil divides his time between London and New York.

©2017 Phil M. Jones (P)2017 Phil M. Jones Communication & Social Skills Consumer Behavior & Market Research Management & Leadership Marketing & Sales Negotiating Personal Development Sales & Selling Marketing Business Leadership Product Marketing Business Communication Skills
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I was really hoping to find this book useful but by about a third of the way through I realised that the techniques were more about manipulation than influence.

It's an ideal book for the dodgy car dealer, timeshare salesman or telesales where getting a quick win is more important than building a relationship with a client. If all you're looking for is the next sale then this is just for you, however a lot of the techniques will build resentment after the fact with your clients.

Not a fan.

Sleazy manipulation for salespeople

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amazing! literally just studying and using these words have doubled my sales and close more often! fully recommend to any face to face or telesales person!

increased my sales!

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I loved that this book was short and straight to the point. Each chapter introduces the word or phrase with a short explanation of the context and why it works.

Simple practical actionable

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short, succinct and straight to the point. Just a shame it's delivered in a cheap Essex con man style.

Excellent content , cheapy accent

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I listed this book with a mix feelings. In one hand the information given have value. In the other hand the reader is so poor that you almost want to stop listening. I have to stop several times because I couldn't listen everything at once because of it.

The reader was a very poor choise

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