Beauty Cookson is no beauty. She's a plain, timid girl who constantly feels inferior to the super-confident, snooty girls at school. Worse than the teasing in the playground, though, is the unpredictable, hurtful criticism from her father. Beauty and her meek, sweet mother live in uneasy fear of his fierce rages, sparked whenever they break one of his fussy house rules.

Opal Plumstead might be plain, but she has always been fiercely intelligent. Yet her scholarship and dreams of university are snatched away when her father is sent to prison, and 14-year-old Opal must start work at the Fairy Glen sweet factory to support her family. Opal struggles to get along with the other workers, who think her snobby and stuck-up. But Opal idolises Mrs Roberts, the factory's beautiful, dignified owner, who introduces Opal to the legendary Mrs Pankhurst and her fellow Suffragettes.

Em adores her funny, glamorous dad – who cares if he's not her real father? He's wonderful to her, and to her little brother Maxie and sister Vita. True to form at Christmas, Dad gives them fantastic presents, including a real emerald ring for his little Princess Em.Unfortunately he's got another surprise in store – he's leaving them. Will Dad's well-meaning but chaotic attempts to keep seeing Em and the other children help the family come to terms with this new crisis?

Gemma and Alice were born on the same day and have been devoted best friends ever since. Despite Gemma's larger-than-life personality and Alice's quieter, calmer character, the two are inseparable – until Alice has to move house, all the way to Scotland. Gemma is utterly distraught, particularly at the thought that Alice might find a new best friend. Is there anything Gem's brothers, or perhaps her Grand dad, can do to help?

Dixie is the youngest Diamond girl. She and her sisters – dreamy Martine, glamorous Rochelle and tough Jude – could hardly be more different, but their mum has always tried to teach them the value of sticking together. Now Mum's expecting yet another baby, and she's convinced this one's a boy. She insists they move to a bigger place – but it's rough, dilapidated and filthy, and before they've even unpacked, Mum's gone into labour!

Shy, mild Mandy has been bullied at school for as long as she can remember. That's why she is delighted when cheeky, daring, full-of-fun Tanya picks her as a friend.Mum isn't happy – she thinks Tanya's a BAD GIRL and a bad influence on her daughter. But Mandy loves spending time with her brilliant new friend, and is sure Tanya can only get her out of trouble, not into it ... or could she?

Tilly can't believe it when her best friend, Matty, is asked to be a bridesmaid. In Tilly's favourite daydream, she's kitted out in the most beautiful bridesmaid dress, walking down the aisle behind a beautiful bride. The one wedding she'd really like to attend is her own mum and dad's. But as that's never going to happen, it's time for Tilly to make her own dream come true - and put her bridesmaid services up for hire....

Ruby and Garnet are ten-year-old twins. They're identical, and they do everything together, especially since their mother died three years earlier – but they couldn't be more different. Bossy, bouncy, funny Ruby loves to take charge, and is desperate to be a famous actress, while quiet, sensitive, academic Garnet loves nothing more than to curl up with one of her favourite books.

Ella's mum is in a deep coma, having just had a new baby. That means Ella has to live with Jack, her hopeless stepfather, and cope with her tiny newborn brother, as well as worrying about Mum. The only thing that's going right is her school project. It's all about whales and how they sing out to each other to attract a mate – sometimes for hours. Maybe a whale song could reach Mum, wherever she is, and bring her back to Ella and baby Samson. Surely it's worth a try?

India lives in a large, luxurious house with a mum she can't stand and a dad she adores, though he hasn't had much time for her recently. She seeks solace in her journal, which she keeps in sincere imitation of her heroine, Anne Frank. Treasure lives on the local council estate with her loving and capable grandmother. She is devoted to her nan but lives in fear of having to go back to live with her mother and violent stepfather. A chance meeting sparks a great friendship between the girls.

Hi! I'm Charlie (DON'T call me Charlotte – ever!). History is boring, right? Wrong! The Victorians weren't all deadly dull and drippy. Lottie certainly isn't. She's eleven – like me – but she's left school and has a job as a nursery maid. Her life is really hard, just work work work, but I bet she'd know what to do about my mum's awful boyfriend and his wimpy little son. I bet she wouldn't mess it all up like I do ...

Tina is a triplet, but she's always been the odd one out. Her sisters, Phil and Maddie, are bigger and stronger and better at just about everything. Luckily they look after teeny-tiny Tina wherever they go--but when the girls start in scary, super-strict Miss Lovejoy's class, they're split up, and Tina has to fend for herself for the first time. Tina is horrified when she's paired up with angry bully Selma, with whom nobody wants to be friends.

Lily isn't home alone – but she sort of wishes she was; looking after her three younger siblings is a lot of responsibility. When Mum goes off on holiday with her new boyfriend and her stepdad fails to show up, Lily is determined to keep the family together and show they can cope without any grown-ups. But taking care of six-year-old twins, her three-year-old sister and the family's flat feels overwhelming and Lily is worried that school or social services might discover their situation and break up the family.

Sunset lives a life of luxury with her beautiful ex-model mum, her world-famous ex-rocker dad, and two little celeb siblings. But life on the red carpet is no compensation for rowing parents, constant nagging, intensive media scrutiny, and no real friends. Destiny, on the other hand, is an only child living on a rundown estate with a sickly but devoted mum who constantly tells her she's really the daughter of a famous former rock star...

Dolphin adores her mother, Marigold. She's got wonderful clothes, bright hair and vivid tattoos all over her body – a colourful lady, to match her colourful life. But Dolphin's older sister, Star, is beginning to wonder if living with Marigold's fiery, unpredictable moods is the best thing for the girls.