Episodes

  • Susan Gregory - on whether agents are sales people or customer service people

    Susan Gregory - on whether agents are sales people or customer service people
    Nov 24 2021
    Susan Gregory joins me to talk about what kind of industry estate agency really is; is it a sales industry where we are targetted and paid to make sales or is it a customer service industry? Are employees being incentivised wrongly for the wrong actions or behaviours? A really interesting chat and one that got me thinking about my own team...
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    28 mins
  • Kristjan Byfield - on just how difficult running your own business is

    Kristjan Byfield - on just how difficult running your own business is
    Nov 17 2021
    Kristjan aka the Viking joins me to talk about the challenges of setting up your own business and running a successful one, but also the benefits of doing so and how the barriers to entry aren't perhaps as daunting as you may think.
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    33 mins
  • Emily Graham - on how to get the most from your social media

    Emily Graham - on how to get the most from your social media
    Nov 10 2021
    Emily Graham joins me to talk about social media and shares all her tops tips and advice on how to get the most from the different platforms and what works and what doesnt.
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    27 mins
  • Andy McElligott - On corporate vs independent (and reminiscing about the old Romans days)

    Andy McElligott - On corporate vs independent (and reminiscing about the old Romans days)
    Nov 3 2021
    Andy and talk all about his move from a corporate agency to an independent local agency and the differences between the two. As ex- Romans employees from years ago, we talk about what they did back then to create such elite people and performances and whether they can transferred into today's market.
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    30 mins
  • Alice Thompson - on her discrimination case, what the industry needs to do to change and

    Alice Thompson - on her discrimination case, what the industry needs to do to change and
    Oct 27 2021
    Alice Thompson joins me to talk about why she took her employer to court and won on her discrimination claim. She explains that she wants to make the industry a better place for generations in the future by fighting her case and how she thinks businesses will need to adapt and evolve by offering flexibility if they want to survive. Alice shares her thoughts on making change happen.
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    30 mins
  • Megan - on using TickTock and social media to build your brand and business

    Megan - on using TickTock and social media to build your brand and business
    Oct 20 2021
    Megan joins me to talk about how she has embraced TickTock to communicate in a new way with her lettings audience in Reading. Megan now receives over 30,000 views for some of her videos and she shares her tips on how agents can embrace social media to build their personal brand and help clients.
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    30 mins
  • Mark - on how to provide the best service and collaborating to give better service in estate agency

    Mark - on how to provide the best service and collaborating to give better service in estate agency
    Oct 13 2021
    Mark joins me to talk about how he is genuinely passionate about providing superb customer service in estate agency. We discuss how much better it would be for clients if everyone worked together rather than against each other.
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    29 mins
  • SJ - on admitting needing help and top tips for new managers

    SJ - on admitting needing help and top tips for new managers
    Oct 6 2021
    SJ from Preston Baker joins me to talk about how it can often be easy to ignore what our bodies are telling us and feel invincible especially when we 'think' we can't any time off work. She and I discuss how good managers know when to put the pressure on and when to pull back. She also gives me her top tips for new managers.
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    30 mins