What separates a good pest control technician from a great one? Continuous training, experience and a willingness to keep learning.

In Episode 77 of Pest Perspectives, Shaun Muller is joined by Culley Christensen and Foster Brusca from The Pest Posse, one of the pest management industry's long-standing video-based education and training platforms.

Culley and Foster share their journeys through the US pest control industry, from starting out as technicians with very different levels of training to building careers in management, commercial pest control, sales and ultimately creating The Pest Posse.

pest posse tv click below

Home - Pest Posse TV#ADPest Perspectives Podcast is proudly sponsored by Powered Now, helping trade and service businesses manage jobs, quotes, invoices, scheduling and reporting. ⁠https://powerednow.com/⁠

I'm inviting you to try Powered Now - it saves me hours on quotes, invoices, and admin. Use my link to get £50 off: https://www.powerednow.io/refer?code=FAB82F72

The conversation explores why pest management training should never finish once you've gained your initial qualification.

Topics include:

• Why continuous pest control training matters
• How better training can reduce callbacks and customer complaints
• Why office staff and CSRs need pest management training too
• Building better company culture through education
• The gap between technical pest control training and sales training
• Relationship-based selling rather than simply trying to sell products
• Foster's journey from technician to highly successful commercial pest control sales
• Why experienced technicians still need to refresh their knowledge
• The importance of practical field experience alongside classroom learning
• Digital rodent monitoring and why technology should never replace proper inspection
• Differences between pest control training and licensing in the UK and United States
• CPD and keeping technicians informed as regulations and techniques change
• The increasing restrictions surrounding pest-control tools
• Glue boards, insect monitoring and the challenges restrictions can create for professional IPM

The episode also looks at the story behind The Pest Posse, why it moved towards its own video and training platform, and its mission to provide credible, practical pest management education that helps professionals learn, grow and succeed.

It develops into a wide-ranging and occasionally lively discussion about where the pest management industry is heading on both sides of the Atlantic.

Whether you're a technician, pest control business owner, manager, salesperson or office team member, there is plenty in this episode to think about.

🎙️ Pest Perspectives Podcast – Episode 77
🎤 Hosted by Shaun Muller
👥 Guests: Culley Christensen & Foster Brusca – The Pest Posse