On episode 57 of the On Site Podcast, Brandon interviews Tobiasz, founder of Handshake, about using an AI voice response agent (“Julia”) to help contractors and other service businesses stop missing calls and capture more opportunities. Tobiasz shares his background in Ontario, building and exiting his first venture Reeby (a retail circulars app) after growing it to 7–8 million Canadian users and selling into enterprise customers. He explains how Handshake works via call forwarding so businesses can route unanswered or after-hours calls to Julia, get transcripts, and toggle use as needed, then expand to top-of-funnel capture across phone, lead emails, social DMs, and ads. The conversation emphasizes AI adoption, data, communities for learning, and using tools like call recordings and transcripts to improve sales, operations, and decision-making.

Chapters

• 00:00 Podcast Kickoff
• 00:15 Meet Tobiasz
• 01:19 Startup Origins
• 03:16 Enterprise Lessons
• 05:30 Why Small Business
• 06:36 Handshake Explained
• 08:17 Beyond Phone Calls
• 09:50 Contractor Mindset
• 13:55 Backpack Analogy
• 17:00 AI And Job Value
• 19:22 Schools Vs AI Tools
• 24:12 Adopt Early Or Lose
• 26:32 Setup And Call Routing
• 27:49 Transcripts And Insights
• 29:12 Real Workflow Example
• 34:26 Customer Experience Win
• 35:25 Tech Driven Disruption
• 38:45 Using AI Beyond Search
• 39:06 AI With A Heartbeat
• 40:07 Always On Agents
• 40:51 Real Time Tax Claims
• 42:19 CRM Foresight Engine
• 43:20 Selling With Data
• 45:18 Living Business Dashboard
• 48:01 AI Skills Arms Race
• 51:17 Learn With AI Help
• 52:19 Tech Changes Weekly
• 54:03 Dreams And Discipline
• 58:05 AI Is Not A Checkbox
• 01:00:20 Reps And Community
• 01:04:00 Try Handshake Free
• 01:05:48 Small World Big Goals
• 01:08:37 Compounding Improvements
• 01:12:09 Final Encouragement
• 01:13:51 Episode Wrap Up
  

Connect with Tobiasz Dankiewicz:
Website - https://www.handshake.app/
Instagram - https://www.instagram.com/handshake.pro/

Connect with Brandon Fuchs
Instagram: www.instagram.com/the_contractorcoach

Join the Elite Builder Society
Website: https://ebsworks.com/