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If you’ve ever hired someone with “title experience” who still couldn’t run the file when it mattered, we get it and we go straight at why that happens. We talk about what actually predicts success in title insurance and escrow roles, and how to spot real potential even when a candidate comes from banking, sales, or a completely different industry.

We break down the traits we look for first: attitude, energy, curiosity, honesty, and that hard-to-fake sense of urgency we jokingly call the “hurry button.” We also share practical interview tactics to cut through vague job titles, including bringing a sample title commitment into the room and asking candidates to walk through Schedule C so you know what you’re starting with. Just as important, we cover why the person who will supervise the role must be part of the hiring process, and how culture fit can matter more than a single high producer.

Then we shift from building great teams to building a business that can stand up to investor scrutiny. We explain why valuing a title company isn’t as simple as finding perfect comps, why a normalized P&L is a must, how profit multiples typically work, and why buyers often want the owner to stay through a transition with earnouts. We also unpack joint venture conversations happening more often right now, including capitalization, operational control, and compliance realities, especially in restrictive states like Texas.

If you’re hiring, planning an exit, or exploring a partnership, listen through and take notes. Subscribe to Shift Happens, share this with a business owner in your network, and leave us a review. What’s the one trait you’d never compromise on when building your team?