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If your margins feel tighter than they should, it might not be the market. It might be the quiet spending you’ve stopped seeing. We sit down with Brandi Abercrombie, a recovering closer with more than two decades in the title business, to talk about expense management that actually works for title agencies, especially with the pressure from the Texas rate reduction and a slower, higher-rate housing cycle.

We get specific about where money slips out the door: payroll that never got resized after the COVID volume spike, overtime creep, courier and shipping defaults, wire fees you can negotiate, and software conversions that never deliver the automation you paid for because teams keep working in the old system. We also dig into the habits that waste hours, like printing and scanning documents that should have stayed digital, and we share why going paperless can save real dollars while improving the client experience.

Then we go after the invisible costs that hurt the most: re-recordings, post-closing corrections, tax shortages, premium mistakes, and “claims leakage” caused by weak processes. We talk through what leaders should review monthly on the P&L, what to track by cost per file, and how to protect what matters most: your top producers and the service your clients remember.

If you’re ready to run lean without cutting into the things that make your agency great, listen now, subscribe for more, and share this with a leader who needs it. What’s the one expense you’re finally ready to audit this week?