EP 25. How to Handle Customer Issues on Etsy | A Simple Framework for Every Situation
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EP 25. How to Handle Customer Issues on Etsy | A Simple Framework for Every Situation
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Good customer service can make or break your Etsy shop. Complaints and bad reviews come with being an Etsy shop owner.
In this episode, I'm sharing the framework I've developed running my own Etsy shops: every customer issue tends to fall into one of three buckets. And once you know which bucket you're dealing with, you know exactly what to do.
We're talking about legitimate complaints, expectation gaps, and situations that are completely outside your control. For each one, I'll walk you through how to reduce the chances of it happening in the first place, and how to handle it when it does.
I also cover how and when to respond publicly to a negative review, and what to do when a situation becomes truly unwinnable.
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