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Workforce and staff retention questions are showing up more and more in consultant interviews — and they catch people off guard because most candidates have never been "in charge" of retention. In this episode, Tessa and Becky reframe the whole thing: these questions aren't asking for HR expertise, they're asking whether you understand what makes people want to show up and stay.

They walk through a relatable Golden Example of a conflict with a patient — a frustrated person who'd been waiting too long and was taking it out on a nurse — and break down exactly how to de-escalate, protect your colleague, and still put your foot down professionally. Then they tackle a genuinely tough interview question: "We're in the lowest 10th percentile for staff who would recommend us as a place to work — what would you do to help address this?" They cover how to answer without panicking, how to show enthusiasm for a team that's clearly struggling, and why framing it as "what can we do together" is everything.

Their Tip and Trick of the Week is an underrated one: how to find and use your trust's staff survey results before your interview — because being able to reference specific findings in the room is the kind of preparation that genuinely sets candidates apart.

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