The Mistakes We Make
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The Mistakes We Make
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Nate and Erica discuss the pitfalls of over-automating customer service, emphasizing the importance of enhancing customer experiences through meaningful human interactions and strategic use of automation. They explore how CX professionals can demonstrate value, measure impact effectively, and advocate for a customer-centric approach in a rapidly evolving landscape.
resources
CX Accelerator Community - https://cxaccelerator.com
Shmuel Saklad on LinkedIn - https://linkedin.com/in/shmuelsaklad
Jeremy Hyde on LinkedIn - https://linkedin.com/in/jeremyhyde
Kaitlyn Jolley on LinkedIn - https://www.linkedin.com/in/kaitlyn-jolley-691b8028/
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