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Why Labor Productivity Gains Don’t Translate to Cost-to-Serve Results

Why Labor Productivity Gains Don’t Translate to Cost-to-Serve Results

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Originally recorded for the Supply Chain Insights podcast, this episode features a conversation between Lora Cecere, founder of Supply Chain Insights, and Dan Keto, Co-Founder and President of Easy Metrics. Together, they explore why most warehouse and distribution operations still struggle with cost-to-serve visibility—and why traditional labor productivity metrics fail to explain true operational performance. The discussion introduces a Warehouse Performance Management perspective on unifying labor, workflow, and operational data to understand unit economics across complex, multi-facility and 3PL environments.
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