Accessibility isn’t a courtesy — it’s a civil right.

In this powerful episode, we sit down with Kristy Durso—accessible travel advocate, travel agent, wheelchair user, and co-founder of Spectrum of Accessibility—to unpack what public accessibility really looks like and why travel remains one of the most exclusionary experiences for disabled people.

Kristy shares her life before becoming a full-time wheelchair user, the emotional and identity shifts that followed, and the moment she realized the world itself—not her disability—would be one of her biggest barriers. From “technically accessible” spaces that fail in practice to travel nightmares that put safety and dignity at risk, this conversation pulls back the curtain on what most people never see.

We also explore where accessibility is done right around the world, where it falls painfully short, and how education within the hospitality industry can be a true game-changer. Through her work with Spectrum of Accessibility, Kristy is helping hotels, airlines, and venues move beyond checklists toward lived-experience inclusion that benefits everyone—disabled travelers, aging populations, families, and businesses alike.

This episode is equal parts truth, accountability, and hope—and a clear call to action for both disabled and nondisabled listeners.

If you travel, work in hospitality, or care about inclusion, this is a conversation you need to hear.

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