What does it take to lead with clarity in times of disruption while staying grounded in purpose, people, and impact? In this episode of In The Lead Podcast, host Anna J. Breimer Bharati sits down with Godelieve van Dooren to explore her nearly three-decade leadership journey in consulting and professional services, and the principles that shaped how she leads through uncertainty in complex, fast-changing environments.

From scenario planning and decision-making under ambiguity to building psychological safety and predictability for teams, Godelieve shares practical approaches for navigating disruption without losing clarity or authenticity. They also unpack how leaders can respond to AI’s rapid acceleration with curiosity and discipline—integrating GenAI into business processes to improve client experience, enable smarter workforce planning, and reimagine how work gets done.

In This Episode

(00:00) Introduction and Guest Welcome

(01:07) Navigating Uncertainty in Leadership

(02:58) Scenario Planning and Decision Making

(06:02) Embracing Disruption and Change

(07:25) The Impact of AI on Consulting

(11:24) Integrating Gen AI in Business Processes

(15:13) Future of Work with AI

(23:18) Improving Client Experience with AI

(25:08) The Role of AI in HR and Salary Planning

(26:54) Challenges in Healthcare Billing

(28:13) Leadership Qualities: Originality and Audacity

(29:36) Creating a Safe and Predictable Leadership Environment

(35:19) Decision Making in Uncertain Times

(37:18) Empowering Leadership in a Matrix Organization

(40:34) The Importance of Authentic Leadership

(48:12) Continuous Evolution as a Leader

Our Guest: Godelieve van Dooren

Godelieve van Dooren is the CEO of Marsh Southeast Asia (formerly Marsh McLennan). With nearly three decades of experience in consulting and professional services, she leads across complex, fast-changing environments to help organizations navigate uncertainty, strengthen decision-making, and build high-performing teams.

Your Host: Anna J. Breimer Bharati

Anna J. Breimer Bharati is the founder of Tomorrow College, created to build a new kind of leadership for a changing world. With over 15 years of experience working alongside senior leaders at global organizations, Anna helps executives develop themselves while empowering others. Having witnessed the paradigm shift in how organizations and leaders must evolve, she is passionate about equipping today’s trailblazers to become the better leaders of tomorrow.

Powerful conversations with leaders navigating disruption, transformation, and the realities of modern leadership. Tune in, get inspired, and step confidently into your own leadership journey.

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