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  • Amaze Every Customer Every Time

  • 52 Tools for Delivering the Most Amazing Customer Service on the Planet
  • By: Shep Hyken
  • Narrated by: Joe Bronzi
  • Length: 5 hrs and 26 mins
  • 4.4 out of 5 stars (10 ratings)

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Amaze Every Customer Every Time

By: Shep Hyken
Narrated by: Joe Bronzi
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Summary

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business - in any market and any economy.

Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top 10 customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace's over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.

Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn't take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools - like "Ask the extra question" and "Focus on the customer, not the money" - are simple, clear, useful for almost anybody, and supported with compelling research and stories. In this audiobook you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

©2013 Shep Hyken (P)2014 Audible Inc.

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Great tools for Customer Service agents

Easy to follow, it offers great tools for people in Customer Service. I would recommend this book also to people who works in Product, Sales and Marketing departments, as it's a team effort to deliver a product reliable enough. I will definitely put some tips to action and might buy a paper copy for reference!

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