AUTHOR

Philip Grant

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Philip Grant is a UK-based independent business change professional specialising in transforming customer experiences - helping organisations serve customers better, leaner and smarter. Philip has extensive international client engagement expertise and is previously a Director of Customer Operations at Arthur D Little and Head of Customer Relations at BT. Philip was born in Birmingham, UK and after much work-related globetrotting now lives near the market town of Ludlow. Married to Karen with two grown-up children, Tony and Clare, he enjoys sport, good ale, hot curries and a bonkers spaniel, Bilbo. Philip also 'endures' the trials of Birmingham City football club.

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