Showing titles in Customer Service
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The Connectors
- How Successful Businesspeople Build Relationships and Win Clients for Life
- By: Maribeth Kuzmeski
- Narrated by: Scott Peterson
- Length: 6 hrs and 56 mins
- Unabridged
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What makes the world's most successful individuals so good at their jobs? What do they do that others don't? The Connectors answers those questions with the kind of straightforward wisdom that business strategists so often overlook. Forget marketing tactics or business school best practices. Those are handy, but it's really people - and the relationships you build with them - that form the cornerstone of long-term success, sales growth, and excellence.
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The Connectors
- How Successful Businesspeople Build Relationships and Win Clients for Life
- Narrated by: Scott Peterson
- Length: 6 hrs and 56 mins
- Release date: 12-11-09
- Language: English
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£12.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Retention Made Simple
- Create Client Loyalty Without a Ton of Tech, Time or Money
- By: Sam Morrison Wilson
- Narrated by: Sam Morrison Wilson
- Length: 53 mins
- Unabridged
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Most small business owners spend all their energy finding new clients, but the real growth lies in retention. Retention Made Simple reveals how to keep your clients longer, get more referrals, and turn appreciation into your most powerful marketing strategy, all without expensive tools or complicated funnels.
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Retention Made Simple
- Create Client Loyalty Without a Ton of Tech, Time or Money
- Narrated by: Sam Morrison Wilson
- Length: 53 mins
- Release date: 05-12-25
- Language: English
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£3.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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SEO Supercharged
- Skyrocket Your Website’s Traffic, Leads, and Sales with Proven Strategies
- By: CIN Entertainment
- Narrated by: Eric Joseph Chancy's voice replica
- Length: 2 hrs and 6 mins
- Unabridged
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Want to rank higher on Google, drive more organic traffic, and grow your business without relying on paid ads? This is the ultimate guide to mastering modern SEO—fast. SEO Supercharged is your step-by-step blueprint to navigating the world of search engine optimization and turning your website into a high-ranking, traffic-generating machine. Whether you're an entrepreneur, content creator, small business owner, or marketing professional, this book gives you the exact strategies used by top SEO experts to dominate search results and convert clicks into customers.
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SEO Supercharged
- Skyrocket Your Website’s Traffic, Leads, and Sales with Proven Strategies
- Narrated by: Eric Joseph Chancy's voice replica
- Length: 2 hrs and 6 mins
- Release date: 02-07-25
- Language: English
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£6.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Influencer Unleashed
- The Ultimate Blueprint to Build Your Brand, Grow Your Audience & Monetize Your Passion
- By: CIN Entertainment
- Narrated by: Eric Joseph Chancy's voice replica
- Length: 1 hr and 47 mins
- Unabridged
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Influencer Unleashed is the ultimate step-by-step guide for aspiring content creators, digital entrepreneurs, and everyday dreamers who want to build real influence—and income—in today’s creator economy. Whether you're starting from zero or looking to scale your online presence, this powerful playbook breaks down everything you need to know to grow your audience, create engaging content, and monetize your brand across platforms like Instagram, YouTube, TikTok, and beyond.
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Influencer Unleashed
- The Ultimate Blueprint to Build Your Brand, Grow Your Audience & Monetize Your Passion
- Narrated by: Eric Joseph Chancy's voice replica
- Length: 1 hr and 47 mins
- Release date: 10-06-25
- Language: English
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£6.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Viral Velocity
- Mastering Social Media Marketing for Explosive Growth
- By: CIN Entertainment
- Narrated by: Eric Joseph Chancy's voice replica
- Length: 2 hrs and 3 mins
- Unabridged
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Ready to turn your social media presence into a money-making, audience-growing powerhouse? In Viral Velocity, CIN Entertainment delivers a no-fluff, action-packed guide to mastering the strategies, psychology, and tools that drive explosive social media growth — no matter your starting point. Whether you're a business owner, aspiring influencer, creator, or brand builder, this book gives you everything you need to attract attention, build loyal communities, and convert engagement into real results.
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Viral Velocity
- Mastering Social Media Marketing for Explosive Growth
- Narrated by: Eric Joseph Chancy's voice replica
- Length: 2 hrs and 3 mins
- Release date: 09-06-25
- Language: English
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£6.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Social Skills Mastery: The Power of Connection
- How to Instantly Make Friends, Read People, and Influence with Ease
- By: Victoria X Hayes
- Narrated by: Bob Shannon's voice replica
- Length: 4 hrs and 57 mins
- Unabridged
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Social Skills Mastery is your complete guide to boosting confidence, reading people, and communicating with ease. Whether you're aiming to overcome social anxiety, sharpen your charisma, or strengthen your network, this audiobook offers practical strategies you can apply right away.
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Social Skills Mastery: The Power of Connection
- How to Instantly Make Friends, Read People, and Influence with Ease
- Narrated by: Bob Shannon's voice replica
- Length: 4 hrs and 57 mins
- Release date: 17-03-25
- Language: English
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£11.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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The Busy Entrepreneur's Guide to Digital Marketing
- Effective SEO, Social Media, and Paid Ad Strategies to Boost Online Visibility, Attract Customers, and Scale Your Local Business
- By: Rhoades Consulting Group
- Narrated by: Jason Mann
- Length: 3 hrs and 46 mins
- Unabridged
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Achieve Market Domination through Digital Marketing, Even with Limited Time and Budget. Are you a small business owner with big dreams, feeling overwhelmed by the maze of digital marketing? You’re not alone. Many small business owners struggle to keep up with SEO, social media, and online advertising while juggling daily operations. This game-changing guide simplifies digital marketing, turning struggles into strengths and helping you scale like never before.
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The Busy Entrepreneur's Guide to Digital Marketing
- Effective SEO, Social Media, and Paid Ad Strategies to Boost Online Visibility, Attract Customers, and Scale Your Local Business
- Narrated by: Jason Mann
- Length: 3 hrs and 46 mins
- Release date: 10-03-25
- Language: English
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£11.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Trusted
- The Proven Path to Customer Loyalty and Business Growth
- By: Natalie Doyle Oldfield
- Narrated by: Natalie Doyle Oldfield
- Length: 3 hrs and 43 mins
- Unabridged
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Trusted: The Proven Path to Customer Loyalty and Business Growth reveals how top companies harness trust to secure their market dominance and drive substantial growth. Expert Natalie Doyle Oldfield, a leading authority on trust in business, provides a proven framework for turning customer trust into a powerful revenue engine. Drawing from research and real-world success stories, Doyle Oldfield outlines actionable strategies to enhance your organization’s "Trust Equity™" and convert it into increased sales and stronger client relationships.
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Trusted
- The Proven Path to Customer Loyalty and Business Growth
- Narrated by: Natalie Doyle Oldfield
- Length: 3 hrs and 43 mins
- Release date: 04-02-25
- Language: English
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£11.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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The Customer Excellence Enterprise
- A Playbook for Creating Customers for Life
- By: Wayne Simmons, Tom DeWitt
- Narrated by: Terrence Kidd
- Length: 8 hrs and 46 mins
- Unabridged
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Businesses need to do more than sell to customers—they need to help them live their best lives. This superior experience is what customers expect and deserve from companies, and it's possible to deliver just that with the framework provided in The Customer Excellence Enterprise: A Playbook for Creating Customers for Life. An enlightening and pragmatic guide, The Customer Excellence Enterprise is for everyone who needs to elevate the customer experience to a fundamental revenue accelerator and value driver.
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The Customer Excellence Enterprise
- A Playbook for Creating Customers for Life
- Narrated by: Terrence Kidd
- Length: 8 hrs and 46 mins
- Release date: 22-10-24
- Language: English
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£12.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Experiencia del cliente impulsada por IA
- El futuro de la excelencia en el centro de llamadas
- By: Sam Zuker
- Narrated by: Cecilia Brito
- Length: 7 hrs and 49 mins
- Unabridged
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Experiencia del cliente impulsada por IA: el futuro de la excelencia en el centro de llamadas. Una guía completa para operaciones de alto rendimiento. Hace treinta años, el servicio al cliente priorizaba la velocidad y la eficiencia sobre la satisfacción y la empatía. Con el tiempo, observé y lideré su evolución de un centro de costos a una ventaja estratégica en empresas grandes y pequeñas.
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Experiencia del cliente impulsada por IA
- El futuro de la excelencia en el centro de llamadas
- Narrated by: Cecilia Brito
- Length: 7 hrs and 49 mins
- Release date: 11-11-25
- Language: Spanish
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£14.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Standing on Shoulders
- From Fleas and Failure to Building a Culture of Service in Tech
- By: Sam Sapp
- Narrated by: Mariah Florez-MacInnis
- Length: 1 hr and 24 mins
- Unabridged
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What do fleas, betrayal, and bankruptcy have to do with building a technology business? Everything. In Standing on Shoulders: From Fleas and Failure to Building a Culture of Service in Tech, Sam Sapp shares his raw, unfiltered journey from near-collapse to creating a company built on faith, resilience, and service. From the sting of broken partnerships to the grind of clawing back from bankruptcy papers, from ransomware stand-offs to rebuilding trust in technology, Sam’s story is as much about people as it is about IT. This isn’t a how-to manual.
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Standing on Shoulders
- From Fleas and Failure to Building a Culture of Service in Tech
- Narrated by: Mariah Florez-MacInnis
- Length: 1 hr and 24 mins
- Release date: 03-11-25
- Language: English
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£6.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Vendre à toutes les générations, aussi bizarres soient-elles
- Guide pratique du service à la clientèle pour jeunes employés
- By: Alain Samson
- Narrated by: Alain Samson
- Length: 1 hr and 55 mins
- Unabridged
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Tu crois que ton job en service à la clientèle, c’est juste sourire, passer des commandes et répondre à des questions bizarres?
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Vendre à toutes les générations, aussi bizarres soient-elles
- Guide pratique du service à la clientèle pour jeunes employés
- Narrated by: Alain Samson
- Length: 1 hr and 55 mins
- Release date: 13-10-25
- Language: French
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£6.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Spanish for Customer Service Representatives
- Polite, Professional Language for Everyday Customer Support in Spanish
- By: Alessio Ruiz
- Narrated by: Mali Gomez, Mariana Hernandez
- Length: 2 hrs and 28 mins
- Original Recording
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This course is tailored for customer service representatives, technical support agents, and sales professionals who assist Spanish-speaking clients via phone, email, or chat. It focuses on the language required for professional and polite communication in support roles.
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Spanish for Customer Service Representatives
- Polite, Professional Language for Everyday Customer Support in Spanish
- Narrated by: Mali Gomez, Mariana Hernandez
- Length: 2 hrs and 28 mins
- Release date: 02-10-25
- Language: English
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£15.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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The High-Speed Company
- Creating Urgency and Growth in a Nanosecond Culture
- By: Jason Jennings, Laurence Haughton
- Narrated by: Jason Jennings
- Length: 6 hrs and 52 mins
- Unabridged
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Best-selling author Jason Jennings believes that urgency and speed are keys to the growth of any business. Leaders need to adapt and ignite their workplace cultures to prevent everyone from falling behind. Jennings draws on years of research and 11,000+ in-depth interviews with executives, business owners, and CEOs across the country to uncover how successful leaders build cultures that support constant innovation and growth.
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The High-Speed Company
- Creating Urgency and Growth in a Nanosecond Culture
- Narrated by: Jason Jennings
- Length: 6 hrs and 52 mins
- Release date: 17-03-15
- Language: English
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£12.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Secrets of the Great Rainmakers
- Proven Techniques from the Business Pros
- By: Jeffrey J. Fox
- Narrated by: Jeffrey J. Fox
- Length: 2 hrs and 30 mins
- Unabridged
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In SECRETS OF THE GREAT RAINMAKERS you'll learn how to outsmart the competition and set yourself apart from the pack. In over 50 interviews with industry leaders from a wide variety of fields, bestselling author Jeffrey J. Fox will share the proven techniques and hard-won wisdom that have helped...
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Secrets of the Great Rainmakers
- Proven Techniques from the Business Pros
- Narrated by: Jeffrey J. Fox
- Length: 2 hrs and 30 mins
- Release date: 07-03-06
- Language: English
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£7.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Everyone's a Critic
- Winning Customers in a Review-Driven World
- By: Bill Tancer
- Narrated by: Sean Pratt
- Length: 6 hrs and 10 mins
- Unabridged
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How businesses can harness the power of online consumer reviews. More than seventy percent of consumers now consult online reviews before making purchases, and they take those picks and pans very seriously. A disgruntled but ignorant customer on Yelp might have more clout than any expert guidebook, magazine article, or newspaper critic. No wonder many businesses feel terrified by the review-driven marketplace.
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Everyone's a Critic
- Winning Customers in a Review-Driven World
- Narrated by: Sean Pratt
- Length: 6 hrs and 10 mins
- Release date: 16-10-14
- Language: English
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£12.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Invloed [Influence]
- Geheimen van krachtig overtuigen en overreden [Secrets of Powerful Persuasion and Persuasion]
- By: Ben Hartman
- Narrated by: Roy van den Groot
- Length: 2 hrs and 21 mins
- Unabridged
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In een wereld die constant evolueert en waar informatie in overvloed aanwezig is, is het vermogen om invloed uit te oefenen en anderen te overtuigen een waardevolle vaardigheid geworden. Of het nu gaat om het inspireren van je team op de werkvloer, het beïnvloeden van de beslissingen van klanten, of het overtuigen van vrienden en familieleden, de kracht van overtuigingskracht speelt een cruciale rol in ons dagelijks leven.
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Invloed [Influence]
- Geheimen van krachtig overtuigen en overreden [Secrets of Powerful Persuasion and Persuasion]
- Narrated by: Roy van den Groot
- Length: 2 hrs and 21 mins
- Release date: 28-09-23
- Language: Dutch
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£6.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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The Agile Brand Guide: Conversational Marketing
- Evaluating, Buying, and Implementing Chatbots, Conversational AI, and Live Chat for Marketers (Agile Brand Guides)
- By: Greg Kihlstrom
- Narrated by: Kenneth Montgomery
- Length: 1 hr and 38 mins
- Unabridged
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In this latest audiobook in the best-selling Agile Brand Guide series, the successful planning, implementation, and optimization of several types of real-time communication with customers into an organization’s marketing technology stack is explored. The Agile Brand Guide: Conversational Marketing by best-selling author Greg Kihlström gives marketing professionals a solid overview of the space in a short guide format. The audiobook explores how marketing leaders and aspiring leaders can be successful in their implementation of conversational marketing within the customer experience.
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The Agile Brand Guide: Conversational Marketing
- Evaluating, Buying, and Implementing Chatbots, Conversational AI, and Live Chat for Marketers (Agile Brand Guides)
- Narrated by: Kenneth Montgomery
- Length: 1 hr and 38 mins
- Release date: 01-09-23
- Language: English
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A minha profissão, garçom [Food & Services]
- By: Anastasia E. Suárez
- Narrated by: Inês Reis Araújo de Almeida
- Length: 2 hrs and 2 mins
- Unabridged
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É comum pensar que a única função do garçom é anotar os pedidos e levar os pratos. No entanto, este livro pretende valorizar essa profissão e demonstrar que o verdadeiro valor de um garçom está na sua capacidade de conseguir que os seus clientes tenham momentos agradáveis enquanto repõem as energias. Nós, da Trade Academy, pretendemos destacar a importância que o garçom tem sendo, ao mesmo tempo, anfitrião e vendedor.
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A minha profissão, garçom [Food & Services]
- Narrated by: Inês Reis Araújo de Almeida
- Length: 2 hrs and 2 mins
- Release date: 18-08-23
- Language: Portuguese
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The Professional Waiter
- Arts & Crafts
- By: Anastasia E. Suárez
- Narrated by: Giselle Halberthal
- Length: 2 hrs and 17 mins
- Unabridged
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It is commonly believed that the work of a waiter consists of taking orders and carrying dishes properly. However, this book aims to give new meaning to the profession and show that the true value of a waiter lies in their ability to help us have a nice time while we recharge our energies.
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The Professional Waiter
- Arts & Crafts
- Narrated by: Giselle Halberthal
- Length: 2 hrs and 17 mins
- Release date: 16-08-23
- Language: English
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