Showing results for "The Others" in Conflict Resolution & Mediation

Our words have the power to create profound healing or incredible suffering. Yet even with the best intentions, it is often difficult to express ourselves in ways that build harmony and trust. Speaking Peace presents a seminal four-part model you can use immediately to connect to the spirit of...

Difficult people are the worst part of a manager's job. Whether it comes from direct reports or people above, outbursts, irrational demands, griping, and other disruptions need to be dealt with - and it's your responsibility to do it. Leading the Unleadable turns this dreaded chore into a straight forward process that gently, yet effectively, improves behaviors.

You loved John Maxwell's best-selling Winning with People, and now you're ready for some specific action steps to build on the knowledge you gained. 25 Ways to Win With People has just what you need! This complementary companion to the full-length book is ideal for a quick refresher course on...

SOUNDVIEW BUSINESS BOOK OF THE YEAR Control freaks. Narcissists. Slackers. Cynics. Difficult people are the worst part of a manager's job. This book turns this seemingly difficult chore into a straight-forward process that gently, yet effectively, improves behaviors. It all begins with...

Most of us know deep down that if we just got over our fear of rejection, our fear of being continually judged and ridiculed by others, we would basically become unstoppable. Engaging and thought-provoking throughout, Don’t Care What Other People Think skillfully brings together valuable insights and practical frameworks that everyone can understand and apply.

Are we truly embracing Diversity, or are we merely widening the divides? Amidst the abundance of well-intentioned DEI initiatives, many fall short, often lacking focus, concrete goals, and a deep understanding of the root causes of inequality - sometimes even causing unintended harm.

While most people view conflict as a bad thing that should be avoided at all costs, the reality is that embracing conflict in a healthy way is the single greatest factor in driving success and avoiding painful failure. Don't Get Mad at Penguins breaks down the factors that escalate conflict to dangerous heights and shows us how to defuse conflict and make it work for us rather than against us. 

Conflict is normal and survivable, and you don’t need special skills or experience to navigate it—you just need practice. Complete with extensive qualitative research and case studies, this step-by-step guide shows how to lean into difficult conversations, recognize the role emotions play when we are not in control of them, and create a solid foundation for change, progress, healing, and resolution.

A step-by-step guide to the unique E-R-I method of conflict resolution. It's based on dealing with the negative emotions, using the reason to understand the situation and consider alternative conflict resolution strategies, and employing the intuition to come up with alternatives and decide on the best approach.

Negotiation is the middle ground between capitulation and stonewalling, a back-and-forth between two parties trying to reach agreement. If a price or other term is non-negotiable, there is no give and take, just “take it or leave it.” You may think you are negotiating, but if the other side...

This guide will enable anyone interested in business success to achieve peak performance by learning how to work more effectively with others.