Quality is not limited to big corporations. World-class business systems don't have to cost the earth. And you can benefit from ISO 9001without getting certified. In fact, the real value of ISO 9001 comes from the frameworks that sit behind the standard, not the piece of paper that proves compliance.

Those frameworks are the key to having a business that runs effectively and efficiently, with engaged teams, robust processes, and happy customers all things that lead to increased profits. It's those frameworks that form the foundation of this book.

But this isn't a book about ISO. There's no mention of clauses. There's no industry jargon. There's no step-by-step guide to getting certified.

This is a book about building a customer-focused business that's rooted in quality. It's a guide for SME owners, directors and managers who want to grow their business efficiently and sustainably.

This book will teach you how to:

• Align your business with the needs of your customers
• Create an engaged workforce and a culture of continuous improvement
• Streamline your business processes for maximum efficiency
• Design new systems, processes, products and services
• Build mutually beneficial strategic partnerships
• Recruit and retain top talent
• Use technology and automation to your advantage
• Develop internal knowledge and skills
• Stay current with the latest innovations
• Cope with increasing market competition
• Grow your business in a sustainable way
• Communicate with your colleagues and stakeholders
• Get everyone on board with change

Most importantly, this book will teach you how to build a world-class business one brick at a time.

PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.