Listen free for 30 days

Listen with a free trial

One credit a month, good for any title to download and keep.
Unlimited listening to the Plus Catalogue - thousands of select Audible Originals, podcasts and audiobooks.
Exclusive member-only deals.
No commitment - cancel anytime.
Buy Now for £19.69

Buy Now for £19.69

Pay using card ending in
By completing your purchase, you agree to Audible's Conditions of Use and authorise Audible to charge your designated card or any other card on file. Please see our Privacy Notice, Cookies Notice and Interest-based Ads Notice.

Summary

The key to success in life and business is to become a master at Conversational Intelligence. It's not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives. Author Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. Conversational Intelligence makes complex scientific material simple to understand and apply through a wealth of easy to use tools, examples, conversational rituals, and practices for all levels of an organization.

PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio.

©2013 Judith E. Glaser (P)2014 Gildan Media LLC

Critic reviews

"Glaser's idea of C-IQ provides an excellent guide to improving effectiveness both on the job and outside the office and should stimulate "thinking different" among practitioners, faculty, and students of business. High recommended." ( Library Journal)

What listeners say about Conversational Intelligence

Average customer ratings
Overall
  • 4 out of 5 stars
  • 5 Stars
    15
  • 4 Stars
    5
  • 3 Stars
    2
  • 2 Stars
    2
  • 1 Stars
    2
Performance
  • 4 out of 5 stars
  • 5 Stars
    11
  • 4 Stars
    4
  • 3 Stars
    4
  • 2 Stars
    2
  • 1 Stars
    2
Story
  • 4 out of 5 stars
  • 5 Stars
    13
  • 4 Stars
    2
  • 3 Stars
    3
  • 2 Stars
    1
  • 1 Stars
    2

Reviews - Please select the tabs below to change the source of reviews.

Sort by:
Filter by:
  • Overall
    1 out of 5 stars
  • Performance
    1 out of 5 stars

A book that says a lot without saying much

Firstly, the narration is horrible. It's so one tone and airy that it might as well be text to speech. That factor really didn't help.
Apparently, common sense isn't common at all. That's all this book really is. I saw as campaigns on Facebook and this was being offered as revolutionary understanding. What BS! There's nothing here you won't get in a million other personal development books. The author seems to think she discovered common sense and has packaged it up in corporate speak.
I listened all the way through, trying to find one redeeming quality or bit of information. I found none. Even the usual misinterpretation of Albert Meharabian's %'s of communication was in here.
If you've never read a self help book, taken a course or had much common sense and you like having obvious things handed to you with special names, this book is for you.
It's rare I use Audible's returns option on personal development books but this one is going back. Save yourself the bother and get something useful.

4 people found this helpful

  • Overall
    4 out of 5 stars
  • Performance
    3 out of 5 stars
  • Story
    5 out of 5 stars

Life changing ideas.

Although the performance is a little robotic, the content is both interesting and enlightening. The conversational dashboard clearly identifies the 3 levels of conversion and how to work with others to co-create. A great read for leaders who want genuine impact on their organisation and colleagues.

1 person found this helpful

Sort by:
Filter by:
  • Overall
    3 out of 5 stars
  • Performance
    2 out of 5 stars
  • Story
    3 out of 5 stars
Profile Image for Boris K
  • Boris K
  • 11-12-17

Some good points behind the words

Would you try another book from Judith E. Glaser and/or Karen Saltus?

No

Would you recommend Conversational Intelligence to your friends? Why or why not?

Maybe a summary of the book

How did the narrator detract from the book?

Yes, the narrator's tonal quality was difficult to listen to while driving, the words did not come across clearly.

If this book were a movie would you go see it?

No

Any additional comments?

This book had some critical skills and points for humanity but it was couched within so much psycho-babble and pseudo-science that it made if difficult to listen to. The author uses the term Conversational Intelligence almost every 2nd or 3rd sentence as well as "pre-frontal cortex," "amygdala," and "functional magnetic resonance imaging (F-MRI)." I'm sure her findings have some basis within science, but it feels as if the reader/listener is beaten over the head with these words to show you she is not making it up. I think all of her findings are valid and have some very useful take-aways, but it is very difficult to sort through all the extra words and find those nuggets, especially in the listening format.

9 people found this helpful

  • Overall
    2 out of 5 stars
  • Performance
    1 out of 5 stars
  • Story
    3 out of 5 stars
Profile Image for Devin
  • Devin
  • 08-05-17

interesting info, boring as hell narration

I liked the message that this book delivers, but listening to this book made me want to pull my hair out! The narrator does reads this like a legal text book, a very VERY DRY legal textbook. This unfortunately means that you don't get dragged in the story and your mind starts drifting onto other things. Before you know it, you've turned out her monotone voice and missed the whole story! I would recommend reading the book instead of listening to it!

4 people found this helpful

  • Overall
    2 out of 5 stars
  • Performance
    3 out of 5 stars
  • Story
    2 out of 5 stars
Profile Image for Federico Alvarez
  • Federico Alvarez
  • 21-11-14

Medocre book

Would you try another book from Judith E. Glaser and/or Karen Saltus?

Maybe, the book started good with some interesting insights about the conversations and our influence on people but later on, the interesting part disolved leaving us with no real concrete advise or teaching rather than the old "be nice" or "be yourself". Also tryed to sumarize poorly NLP concepts.

Would you ever listen to anything by Judith E. Glaser again?

Maybe, depends on theb book and the ratings.

What didn’t you like about Karen Saltus’s performance?

It was afair performance.

If you could play editor, what scene or scenes would you have cut from Conversational Intelligence?

I would make the author to present the ideas in a more clear way.

5 people found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Curiousgeorge
  • Curiousgeorge
  • 16-05-14

Great insights

What did you love best about Conversational Intelligence?

This book was a really nice look at how conversations can spark great things, but more importantly, giving some insight into what stops us have great conversations.

4 people found this helpful

  • Overall
    4 out of 5 stars
  • Performance
    3 out of 5 stars
  • Story
    4 out of 5 stars
Profile Image for B. Willis
  • B. Willis
  • 03-12-17

important content but a bit redundant

This is important content for people in both business and personal situations. The redundancy can make it a little difficult to get through, but I think it is worth it

3 people found this helpful

  • Overall
    4 out of 5 stars
  • Performance
    3 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Amazon Customer
  • Amazon Customer
  • 27-09-21

Missing accompanying PDFs

This book is amazing but the accompanying PDFs stop at image 11-2 when the audio refers to image 11-3 and more.

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for roger funk
  • roger funk
  • 06-06-21

Very interesting and helpful!

This book takes emotional intelligence to the next level and applies similar principles to conversations.

  • Overall
    3 out of 5 stars
  • Performance
    1 out of 5 stars
  • Story
    4 out of 5 stars
Profile Image for Heather Robinson
  • Heather Robinson
  • 26-04-21

Great info; Headache of narration

I really wanted to get through this book as I find the info fascinating. I had to stop it at minute 12 as I could not take the oddly robotic, monotone voice of the narrator. Will be returning, sadly.

  • Overall
    4 out of 5 stars
  • Performance
    3 out of 5 stars
  • Story
    4 out of 5 stars
Profile Image for MrsSmith
  • MrsSmith
  • 10-01-21

Great insights, but noticeable differences

I bought the audible first, but due to the multiple illustrations I thought it good to also get the hard copy. Towards the end of the book I listened with the book open and noticed a number of instances where the audio and text were not consistent. The epilogue was significantly shorter as well. I don’t think the differences are not too significant, but worth noting when deciding between hard copy and audible.

  • Overall
    2 out of 5 stars
  • Performance
    2 out of 5 stars
  • Story
    2 out of 5 stars
Profile Image for Carlos
  • Carlos
  • 02-01-21

Pass

Blah, blah, blah.
"CIQ", just junk science.
I heard nothing that was not common sense.