Showing titles in Etiquette

India's huge population of 1.2 billion people is as varied and colorful as the spice markets of Old Delhi. Each region, caste, and community has its own culture, reflecting unique histories shaped by conquest, creativity, and religion. Steeped in ancient traditions, exceptionally fatalistic, and intensely passionate about their culture, the Indians are also ingenious, creative, and world leaders in cutting-edge science and technology. Show interest in their country, and it will be reciprocated with genuine warmth and friendship.

This audiobook is narrated by an AI Voice. This is an audio adaptation of the ⁠OpenStax Business Ethics textbook⁠. The audiobook is produced by ⁠Audileo⁠. Business Ethics is designed to meet the scope and sequence requirements of the single-semester business ethics course. This title...

In the insightful and engaging book "How to Behave Around the Wealthy" by Jeff Coker, listeners are taken on a comprehensive journey into the exclusive world of high society. This isn't just a guide; it's an enlightening exploration into the nuanced lifestyles, values, and behaviors of the affluent. Whether you're seeking to form personal connections, enhance your professional network, or simply understand the intricacies of interacting with the wealthy, this book offers a treasure trove of wisdom and practical advice.

A fresh and fascinating look at politeness and the important role it plays in our work, relationships and lives, from professor and pioneer of Politeness Theory, Louise Mullany 'Fascinating and insightful. I'm grateful to have read it, and pleased to have learnt so much in the process. I would -...

A charming reminder of what it takes to be an exemplary womanùsomeone who is mindful of the effect she has on others and knows how to breeze through an awkward conversation with poise. Of all the women you know, how many of them would you describe as ôa ladyö? Naturally, you know women who...

You're good at your job. You work hard, deliver results, and maintain high standards. Yet, despite your dedication, career advancement feels increasingly out of reach. Traditional advice—“let your work speak for itself” or “learn to play the game”—leaves you feeling stuck between...

Communicating Through Change is a life-changing book, which will show you how to communicate through major changes in your life, and to best express yourself when you need to be heard. It is packed with real-life stories, practical exercises, insightful tips, and uplifting affirmations. Addressing relevant challenges, which everyone meets at one time in their life, this book will give you hope, resilience, and clarity about how to move forward. By sharing her vulnerability with authentic openness, the author helps you to find your inner strength and to speak up for yourself.

Do you feel out of your depth when setting objectives for your team? Ah, the annual ritual of objective-setting! Loved by so few, undertaken by so many. Do you get a slight knot in the pit of your stomach, just thinking about it? Most managers dread it because they're not 100 percent sure of what they're supposed to do. Promoted with little training, they're just supposed to know how to design objectives. Know how to develop soft skills. Sure it's easy, right? On top of that, there’s the niggling feeling that the process doesn’t make much of a difference.

From a distance, Saudi Arabia may seem a subdued, or even dull place; but for those who take a closer look it emerges as a fascinating country, not necessarily because of its political and economic importance, but because of its people. Reticent perhaps but, on closer acquaintance, charming and warm, the Saudis form a far less monolithic society than one might expect.

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

When a woman acts assertively, makes demands, and struggles for what she wants, she is labeled a bitch. The secret is to know when and how to turn on (or turn off) that "bitch switch." Locating your switch prevents you from being exploited or being saddled with a label that is hard to shake. Omarosa wants women to not just find their inner bitch but learn to control it. Whether you're striving to reach your career goals or struggling to maintain a personal relationship, this manual on the use and control of your bitch switch provides intelligent strategies for success.

Success in life is more than having goals and skills. You need connections. And to get connections, you need to reach out - fearlessly, strategically, and every day of the work week. For many, this is a daunting and confusing task. Reach Out shows listeners how to use social media and simple digital tools to begin building and expanding the number of people they know. Author Molly Beck explains how to: establish and strengthen your digital presence; develop career goals that reaching out can help you obtain; and much more!

The Respectful Leader presents an engaging, thought-provoking lesson for companies seeking off-the-charts performance. Author Gregg Ward draws on 25 years of leadership consulting, coaching, and training experience to reveal the secret to great results: respect. In this true-to-life business fable, he shares the story of Des Hogan, a CEO who discovers that disrespectful behavior on the part of his leadership team is eating away at his company's morale, productivity, and profits.

The best and the brightest use advisors and experts. Whether in business, sports, entertainment, academia, or politics—expert help is a fundamental enabler of success. That means that the demand for expert advice will grow and the competition will increase for such help. This isn't a matter of "certificates" and "universities," it's a matter of specific skill and behavioral sets that create a trusting bond and reliance. Trusted advisors are beyond coaches—they are comprehensive resources and supporters.

Become tough as nails. Bounce back from hurt. Be Calm. Bend without ever breaking. We all get knocked down, but everyone has the choice to get back up or not. How will your life your life? The art of emotional self-defense. The Science of Emotional Resilience is the rare book that understands where you've been, the obstacles you've overcome, and what you need to make sure you are in full control of your life at all times. This is a stunningly detailed and insightful guide into our emotions, our triggers, and why we act against our own interests so frequently.

Don't just see the sights—get to know the people. The Philippines may appear to be one of the most Westernized countries in Asia. However, the realities of Filipino life are complex; the façade of the English language does not run deep. Philippines – Culture Smart! gives you the inside...

Whether you're a professional, business executive, manager, salesperson, coach or parent — we're all required to call on our persuasive powers to get others to do what we'd like them to do. This book helps you to uncover these gifts. It reveals the secrets of persuasion and the skills you need to become a better, more effective influencer.

The China Business Conundrum: Ensure That "Win-Win" Doesn't Mean Western Companies Lose Twice describes former CEO of Silicon Valley Bank (SVB) Ken Wilcox's firsthand challenges he encountered in four years "on the ground" trying to establish a joint venture between SVB and the Chinese...

What do you say when your new job is very different from what you agreed to? How do you tell your boss that your workload is too heavy or that you need more training? How do you deal with a colleague whose loud speakerphone calls are driving you insane? And how do you repair your reputation after getting drunk at the company holiday party? Ten years of writing a workplace advice column have taught Green that people tend to avoid difficult conversations in the office because we simply don't know what to say. But the stakes are just as high if we don't speak up, because problems that could be solved with a simple conversation can fester if they aren't addressed.

Have you ever felt like learning to negotiate requires a different personality than that required to sell? Great salespeople foster relationships built on trust and a focus on customer outcomes. Yet, when the customer says “yes” and it’s time to negotiate, we change personalities. We hide things, focus on our own optimal outcomes, and in many cases, leverage strategies drawn from FBI hostage negotiation techniques.