Showing titles in Etiquette

数多くの皇室・政治家・VIPのフライトを担当し、CS（顧客満足）表彰を受けたこともある著者が、本当に仕事ができる人、真の一流の人は、他人のどんな点に着目しているか、

In this groundbreaking book, Dr. Melissa Robinson-Winemiller reveals the true power of empathy and emotional intelligence. Don’t be fooled, this is not the fluffy, emotional kind of empathy, but the strategic, actionable kind that will help you improve your leadership, your business, and secure your future. The Empathic Leader will help you to unlock not only your own true potential but also that of your teams.

"This is a timely must-read for managers and anyone who has ever had to deal with a difficult coworker; it addresses a ubiquitous problem in a proactive, positive manner that should get the desired results." - Publishers Weekly Everyone has a “schmuck” in their office---a difficult...

Is your MBA teaching anything useful? This is the book you pick up when you’re tired of business advice that sounds impressive but explains nothing. M.B.A. : Discover the truth about leadership is a sharp, unapologetic satire that pulls back the curtain on modern leadership, MBAs, workplace culture, and the rituals we perform to look competent instead of becoming competent.

This powerful book blends personal story with actionable insight to help you recognize potential, take decisive risks, and rewrite the narrative you’ve been handed. If you’ve ever felt stuck, overlooked, or unsure of your next step, this book offers the tools and mindset to change your trajectory—starting now.

For a long time, I sensed what a lot of men feel but rarely say out loud. That we’re expected to have it all figured out - how to act, how to speak, how to lead, how to carry ourselves - yet very few of us were ever actually taught. Somewhere between the outdated rules and modern expectations, a whole generation of men was left to guess their way through.

The Million Dollar Handshake is about more than making money - it is also about helping you feel a million dollars. First impressions do count - and few have as much impact as your handshake. A handshake can let the other person know if we are nervous, over-excited, confident or interested in...

You know those subtle tricks your coworkers are all guilty of? The constant nodding, pretend concentration, useless rhetorical questions? These tricks make them seem like they know what they’re doing when in fact they have no clue. This behavior is so ingrained, so subtle, and so often...

Los libros de la serie “Bolsillo” de Martha Alles constituyen guías rápidas sobre diferentes temas relacionados con el mundo del trabajo, que sirven de ayuda para pasar rápidamente a la acción. Cada libro presenta los elementos básicos y los consejos prácticos necesarios para enfrentar...

Are you interested in a career in Public Relations? Do you believe you have what it takes to repair and manage reputations? Is Public Relations something you need to do for yourself? If you answered yes to any of these questions, then this book is for you… 50 Things to Know About Public Relations by Sara Maya offers an insightful view into life in Public Relations … Most books on Public Relations tell you the textbook version of things.

WIE MAN ARABISCHE BUSINESSFREUNDE GEWINNT Wer Kultur ignoriert, verliert den Raum, bevor die Verhandlung beginnt. Sie glauben, Sie verhandeln über Preise. Sie glauben, Sie präsentieren ein Produkt. Sie glauben, der Vertrag entscheidet. Falsch. Die meisten internationalen Geschäftsbeziehungen...

Karen Hough doesn't want you to be "perfect." People fear public speaking because they worry about having to conform to all sorts of handed-down rules that tie them up in knots and put their audiences to sleep. It's authenticity and passion that win people over, she says, not "polish." But you can't be authentic if you’re following guidelines that drain the life and personality out of your presentation. Hough debunks over a dozen myths about presenting to make it more fun and natural for everyone.

All your life you’ve followed the ‘rules’ of executive presence and leadership to get where you are and suddenly, they’re just not working the way they used to. The business world is clamoring for authentic leadership, but you don’t know what to share, what to wear, or how to show up as your ‘whole self’ or for people bringing their ‘whole selves’ to work. Executive Being: Humanizing Business One Leader at a Time has the answers.

Hate and division have become a more prevalent part of our society. People can easily identify how violent or aggressive behavior has a negative impact on those involved and even those who witness it. But what about the more subtle but nonetheless negative behaviors of rudeness and incivility?

This book has been written to help you become a better version of yourself through simple yet effective methods. The daily deposits we make through our decisions and actions will lead to our future reality. By leveraging an urgent mindset and applying healthy daily habits, we can become a better version of ourselves RIGHT NOW.

Do you know how much complaining costs your organization each year? There is evidence that whining has serious negative effects, both personally and professionally. Not only does it demotivate individuals and eat away at their energy, sometimes even making them sick, but it reduces productivity, leads to staff turnover, poisons the work climate and rubs off on customer satisfaction. Is the complaining to be accepted in a workplace? Not at all! Luckily, there are ways to counter this bad habit, whether at work or at home.

Improving your “small talk” skills is something many people never even consider. That can be a big mistake, especially if you want to get the most out of your interactions with others in your day-to-day life. The truth is that the great majority of all discussion consists of minor chitchat and cordialities. Think of it as the necessary framework supporting all meaningful exchanges.

Don't just see the sights―get to know the people. At first sight, modern-day Egypt is an unruly and chaotic place: a cacophony of sounds, an overload of smells, and a swirling visual feast. Ancient church domes and medieval minarets share the same space with fast-food chains and chic...

Don't just see the sights—get to know the people. The largest and most populous Central American country, Guatemala is a land of contrasts and contradictions. It offers great physical beauty alongside ancient Mayan ruins and a conglomeration of diverse peoples and cultures. It is also unique...

Have you ever hesitated to speak up or take action at work, all because you didn’t know how to be brave? Have you ever avoided saying something out loud because you were worried you might be judged or belittled? We’ve all experienced moments, bursting with potential, where we’ve held back and wavered to act because we didn’t know how to be brave at work. Today's leaders require bravery as an essential tool to speak and act when necessary, fostering progress and helping others be more successful.