Showing results for "Quick & Easy" in Management & Leadership

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

Overwhelmed by the intricacies of small business bookkeeping? Don't worry. This book is packed with practical, easy-to-implement strategies to transform your approach, maximize profit, manage cash flow, and ensure tax compliance.

Low performance and high turnover is not the result of lazy, apathetic workers. It's not about decreasing budgets. And it's not about a terrible economy. It's about leadership that doesn't engage employees. In Nine Minutes on Monday, leadership guru James Robbins argues that employee engagement comes down to one thing: a constant dedication to meeting the universal needs that drive performance excellence. 

This audiobook attempts to define leadership. Why? Because, "What is leadership?" is a question I get asked often. When you understand the definition of leadership, you will understand why leadership is everything. In this audiobook, I will define leadership in several ways and highlight how it plays out in practice.

Did you know there really is a secret goal-setting formula? Actually, it’s not a secret, it’s just a very simple formula that no one ever reveals! It’s only two things…and inside this book, I present it to you like you've never seen before....

For many business owners...the words "business plan" conjure up thoughts of a painful, overwhelming task they'd rather avoid at all costs! (And many do!) But any business without a well-thought-out plan is like a ship without a rudder - you'll get somewhere, certainly, but not likely where you want to...With 27 years as a business coach, and a passion for systems, organization, sound business practices, and problem-solving, Linda has come up with a fool-proof method for creating a business plan that’s doable for anyone, in any industry, in any size business.

Driving for the major rideshare platforms is one of the most challenging AND profitable gigs available today. To get the most out of your time and energy on the road, though, you need to work smarter – with a strategy – to avoid the mistakes that too many drivers make. Now you don’t have to go through costly trial and error to put more money in your pocket and higher ratings on your profile. The strategy that you need is right here in one short, easy-to-listen book!