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Claims Never Sleep

Claims Never Sleep

By: Meghan Henry
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Attorney and partner Meghan Henry, who also hosted a podcast, has joined Cruser Mitchell, and is launching a new podcast that delves into the world of Claims. With a wide range of guests from across the industry, the podcast learns about the claims process, through anecdotes from many perspectives of the insurance business.© 2026 Meghan Henry Economics Management Management & Leadership
Episodes
  • Not Fully Automated: Claims Still Need Humans

    Not Fully Automated: Claims Still Need Humans
    May 28 2026

    This week, Claims Never Sleeps welcomes Awais Farooq, CPCU®, AIC®, AIC-M®, LPCS, who serves as Chief Claims Officer at Venbrook, where he leads claims strategy and operations, focusing on modernization, talent development, and delivering strong client outcomes.

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    56 mins
  • Blueprints and Breakdowns: Construction Defect Claims

    Blueprints and Breakdowns: Construction Defect Claims
    May 7 2026

    This week's guest is Jason Novak, a Senior Litigation Specialist II at CapSpecialty
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    54 mins
  • Beyond the Adjuster Hat Mindset

    Beyond the Adjuster Hat Mindset
    Apr 30 2026

    This week, Meghan and Jen are joined by Susan Quagliato, Vice President Regional Claims at Sedgwick

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    50 mins
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