• Susan Gregory - on whether agents are sales people or customer service people

  • Nov 24 2021
  • Length: 28 mins
  • Podcast
  • Summary

  • Susan Gregory joins me to talk about what kind of industry estate agency really is; is it a sales industry where we are targetted and paid to make sales or is it a customer service industry? Are employees being incentivised wrongly for the wrong actions or behaviours? A really interesting chat and one that got me thinking about my own team...
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