Recipe for Customer Service Success

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Recipe for Customer Service Success

By: Rebecca L. Morgan

Narrated by: Rebecca L. Morgan

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About this listen

This entertaining and informative listen gives you three key ingredients every manager needs to include in their own recipe for customer service success. The concepts are illustrated with relevant stories and examples. Learn how to mix up your own version of customer service success, how to define, match, and exceed your customer's expectations, how to reinforce and reward the behaviors you want repeated, and what to do if your customers have become "Nordstromized."©2002 Rebecca L. Morgan (P)2002 Morgan Seminar Group

Rebecca L. MorganRebecca L. MorganMorgan Seminar Group

Career Success

Management

Management & Leadership

Marketing

Marketing & Sales

Employment

Career

Business

Success

Customer Service

Career Success Management Management & Leadership Marketing Marketing & Sales Employment Career Business Success Customer Service

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