Patient Communication

Giving case studies in a variety of patient care environments, Dr. Goldman utilizes contemporary terminology and references to master fundamental skills to help facilitate effective doctor-patient interaction when communicating diagnosis, prognosis, treatment, and recovery.

Communication is a core clinical competency―one that shapes patients' trust, understanding, and ultimately healing. This engaging book provides a master class on expressing compassion in clinician-patient interactions, and on hearing what's said in healing ways. Using intimate stories...

Can refocusing conversations between doctors and their patients lead to better health? Despite modern medicine’s infatuation with high-tech gadgetry, the single most powerful diagnostic tool is the doctor-patient conversation, which can uncover the lion’s share of illnesses. However, what...

In Communication the Cleveland Clinic Way, Dr. Adrienne Boissy and her team tell the story of how Cleveland Clinic created and applied the R.E.D.E. to Communicate: Foundations of Healthcare program, making the world-renowned hospital system a leader in relationship-centered care. They provide a step-by-step guide for health-care leaders and decision-makers to design, develop, and implement communication skills training in their own institutions. 

Have you ever had a conversation in a healthcare setting and come away from it thinking… Say, WHAT?! In Communication in Healthcare, Respect, and Teamwork, Dr. Anne-Marie Morse seeks to eliminate those “say, what?!” moments and improve clarity in communication between healthcare partners and patients.

Research shows that nothing impacts patient experiences more than the quality of communication. The key to better healthcare outcomes is communication. Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships - between patients and providers, as well as among providers - at the center of care. Now, for the first time, ACH's proven and effective methodology is detailed in this invaluable step-by-step guide.  

Modern medical technology helps patients recover faster than any other time in history. However, the human interaction between patient and care giver is still the essential foundation of healing. “I’m Here” is a personal narrative from the patient’s perspective. Filled with practical advice, packed with humor and overflowing with appreciation, Marcus Engel encourages health care professionals to practice compassionate communications in all its forms.

Transform resistant clinical encounters into collaborative breakthroughs with proven motivational interviewing skills. Whether you are navigating brief medical visits, telehealth appointments, or mental health sessions, struggling to engage ambivalent patients is exhausting. Shift from feeling...

Master Alzheimer's and dementia care with practical communication tools that drastically reduce daily family stress. When caring for an aging parent or a declining spouse, navigating memory loss can feel incredibly isolating and frightening. Find calm and clarity as you learn to manage...

Master essential dementia caregiving skills and find compassionate emotional support during your hardest family moments. When you are suddenly thrust into managing a loved one's declining memory, feeling scared, angry, or entirely overwhelmed is a normal human response. This audio guide offers a...