Crisis Communication

Much of the conventional wisdom about damage control and crisis PR is self-serving, self-congratulatory, self-deceiving, and flat out wrong. And no one knows it better than Eric Dezenhall and John Weber, who have helped countless companies, politicians, and celebrities get out of various kinds of trouble.

Need a crisis? Pick one. If you’re a PR professional working in a corporation, startup, small business, or nonprofit, you’ll have to deal with a crisis. When. Not if. Are you prepared to deal with the media? Hold a press conference? Prepare speaking points for the CEO? Give media training? Get a handle on your brand and keep the facts front and center?

Fading are the days of direct communication by phone or in person, which have immediate responses and clarifications. The immediate feedback loop has been replaced by "broken loops" of communication. Now, due to hundreds of emails and texts, endless waiting, perpetual unreturned messages, and unlimited misunderstanding, we are in a Dyscommunication Crisis. This gives rise to the "Dyscommunication Syndrome" - a cluster of symptoms that comes together and repeats when our message is not returned, including anxiety, worst-case scenarios, catastrophizing, and negative loops of thinking.

This audiobook provides an in-depth analysis of the evolution of tech journalism. Tech companies were used to 'cheerleading' coverage of product launches. This long tech-press honeymoon ended, and was replaced by a new era of mounting criticism, focused on tech's negative impact on society. When - and why - did tech coverage shift? How did tech companies respond to the rise of tech criticism? Through analyses of both the tech media and corporates' crisis responses, this audiobook examines the roots and characteristics of the 'Techlash'. 

Before you can lead change, you must first learn to communicate effectively.Sync or Swim will help you: break through apathy and cynicism to inspire teamwork; empower and energize frustrated colleagues; and create an engaging work environment.

Today, in an instant, leaders can find themselves face-to-face with crisis. An active shooter. A media controversy. A data breach. In You're It, the faculty of the National Preparedness Leadership Initiative at Harvard University takes you to the front lines of some of the toughest decisions facing our nation's leaders - from how to mobilize during a hurricane or in the aftermath of a bombing to halting a raging pandemic. They also take listeners through the tough decision-making inside the world's largest companies, hottest startups, and leading nonprofits.

Scott Proposki's storytelling helps us understand beekeeping and the amazing metaphor he weaves together with business during an extraordinary time in history. Scott examines the critical art of thinking and stinging point, as learning questions and opens other people's minds, which can position you for excellence in understanding some crucial business strategies. 

What makes some leaders so effective when the stakes are high, while others fall short? Why are some able to not only survive but to lead their organizations to new heights even in risky, fast-changing times? The answer is succinct but multi-layered: such leaders display courage, judgment, and fortitude. High-stakes leadership does not require unnatural powers, nor is it predicated on a dangerous situation. The three signature character traits can be cultivated by anyone at any level in any organization, big or small.

Whether you are forced to negotiate a high-pressure business deal or confront an angry family member, within the chapters of this book you will learn how to manage your emotions and quickly process information during stressful situations. You will learn how to effectively read your counterparts and how to decipher their words and body language. This book will properly prepare you for conflict and how to effectively use these skills in multiple real-world situations.

Want to make sure you can keep your family fed despite rising food prices and when there are food shortages? In this book, you will discover how your family can survive during a food crisis, even when food becomes more expensive or unavailable. Global threats are creating a massive shift in food production and distribution systems, and world leaders worry that food shortages are impacting more people than ever before. Learn about the global food security crisis, how to feed your family during a food shortage, and what we can learn from how families survived the Great Depression.

Empathy is in short supply these days—and it’s hurting all of us. But all is not lost. Just as physical workouts strengthen your body, there are ways to build up your empathy as well. In Tell Me More About That, brand strategist and thought leader Rob Volpe draws on his years of conducting thousands of in-home interviews with everyday people to illustrate the 5 Steps to Empathy—the actions you can take to build a strong and reflexive empathy muscle. With empathy, we can all learn and understand more than we ever imagined possible. Let the training begin.

Aggression touches all of our lives. Whether it is a customer or angry coworker, an upset family member, a fellow student at school or college, or a stranger we bump into on the street, all of us, at times, must deal with aggressive people. Ellis Amdur has become well-known for his series of profession-specific books on dealing with aggressive and emotionally disturbed individuals. Words of Power is different. It is written for ordinary people who may, on occasion, have to deal with an angry, even enraged person.

In this comprehensive guidebook, Ellis Amdur walks families through a multitude of strategies they can use to keep themselves and their family members safe. Amdur’s focus is behavior rather than diagnosis. The first sections of the audiobook discuss specific behaviors ranging from such relatively minor irritants as reluctance to complete tasks and obsessive concerns, to more troubling, pervasive syndromes such as psychosis, mania, and disorganization. 

Leaders have one thing in common: they come from a family. Family leadership is one of the most important concepts of life because family is the source of human ingenuity. With good family leadership, we can push for greater justice and racial equality in the United States and around the world, and maintain a more just and loving humanity.

In two decades as a television reporter, T. J. Winick covered many scandals. The biggest mistake he saw brands make was to try to “make it go away” by refusing to apologize, declining to comment, or going on the attack—anything to deflect attention. Often that kind of response becomes a scandal of its own. In his book, Winick argues instead for transparency, honesty, authenticity, and empathy. Handled correctly, the way you address an egregious violation of your standards can increase your reputation capital.

The first sections of this audiobook are concerned with the development of a safety mindset and techniques to develop and hone intuition. This also includes what we can do to achieve a state of integrity and powerful calm. The author offers specific strategies, including a method of breathing, for the purpose of maintaining calm in crisis situations.

When the pandemic swept the globe, Americans appeared to drop the polarizing divisions that had driven us apart and rally together to face a challenge our generation had never seen. We could feel, more than ever, just how precious life is and how much we need each other. But then something happened….

The BUILD Framework®: Strategies for Crisis Readiness & Management does not prevent crises from happening. In most cases, the occurrences are unforeseeable and beyond our control. But how we respond is well within our control.

Franz Kafka es sin duda el autor más admirado, citado e interpretado de los últimos cien años. Su insuperable escritura, siempre a caballo entre el humor y el desasosiego, es un caldo de cultivo permanente para las más diversas disciplinas.