Showing titles in Customer Service

Ditch the old sales playbook. For too long, professionals have been taught to prospect harder, pitch better, and close faster. But most people do not want to be sold to. They want to be understood, respected, and given the freedom to choose someone they trust. In Ditch The Pitch: Stop Selling. Start Serving. Grow Referrals., L. Paul Dorsey offers a practical, story-driven alternative to traditional sales mindsets.

With this audiobook, you can learn about Kanban methodology and Agile project management so you can optimize the workflow to serve a specific purpose, ensuring customer satisfaction.

Companies that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. The companies that embrace a "more is more" philosophy work harder and go further to ensure that their customers have a positive experience.

Which would you rather have: a smaller, watertight bucket of loyal customers or a larger leaky bucket of both loyal and not-so-loyal customers? In Customer Portfolio Management, Fred Selnes and Michael Johnson argue that for most companies and organizations the larger leaky bucket is more valuable.

Close more deals and master trust-based B2B sales without relying on manipulative scripts or high-pressure tactics. Whether you are navigating a career slump or listening during your morning commute, this actionable business guide injects immediate confidence into your pitch. Stop pushing buyers...

Slash administrative hours and scale your wealth management practice safely using proven artificial intelligence tools. Whether commuting to the office or preparing for a big discovery meeting, this actionable audio guide delivers the exact frameworks needed to modernize your firm. Feeling...

Transform chaotic customer interactions into a predictable growth engine with this definitive business leadership guide. Perfect for your morning commute, this pragmatic blueprint equips frustrated executives to finally replace empty marketing slogans with disciplined, measurable execution...

Transform unpredictable storefronts into profitable ecommerce machines by mastering traffic, conversion, and retention. Perfect for your daily commute, this highly focused operating manual empowers founders to stop chasing fleeting tactics and build a durable growth engine. Get ready to trade...

Master the art of conversion rate optimization to turn casual website visitors into fiercely loyal e-commerce customers. If you are a digital entrepreneur exhausted by scattered marketing tactics that fail to scale, this practical audio guide delivers a clear, structured path to sustainable...

Stop chasing scattered digital marketing trends and start scaling your e-commerce store with a focused growth strategy. Whether you are a solo founder launching a side hustle or an overwhelmed business owner seeking clarity, this practical roadmap cuts through the noise. Perfect for learning on...

Stop chasing vanity metrics and transform your e-commerce store into a predictable, highly profitable revenue engine. Whether you are an ambitious entrepreneur scaling a startup or a business owner fighting stagnant online sales, this actionable roadmap replaces trendy marketing hacks with...

Close high-stakes B2B sales and protect your pricing margins without resorting to aggressive, manipulative tactics. Whether you are commuting to a make-or-break pitch or navigating complex procurement games, this empowering audio experience provides the calm authority needed to transform...

The High-Net-Worth Advisor: Turning Client Relationships into Reliable Revenue is a behavioral operating system for attorneys, CPAs, wealth managers, and consultants who want to build practices around clients with $5 million or more in investable assets and business owners generating $10 million...

In Follow-Up Freak, entrepreneur and executive strategist Todd Mezrah shares the follow-up system that’s helped him close billion-dollar deals, build enduring client relationships, and become a trusted name in executive consulting. This isn’t about pinging people with polite check-ins. This is FUFing—Todd’s bold, battle-tested approach to owning the follow-up process and outworking everyone else. Whether you're in sales, consulting, leadership, or service, this book gives you the mindset and tools to drive momentum, build trust, and outlast your competition.

This audiobook is narrated by an AI Voice. What if your store knew which item would be in high demand tomorrow? If every customer received personalized advice – without long waiting times? And returns suddenly halved? That is exactly what AI enables in retail. Not future music. But 2026. This...

Convierte clientes ocasionales en seguidores leales y defensores de tu marcaEn un mercado cada vez más competitivo, no gana quien tiene el mejor producto, sino quien logra que sus clientes regresen una y otra vez.Este libro es una guía práctica y estratégica para propietarios de pequeñas...

A single review shouldn’t dismantle a restaurant. But this one does. When Callie Rowan’s carefully crafted dishes start arriving damaged —not in flavor, but in structure —she realizes the problem isn’t in her kitchen. It’s everything that happens after. Delivery time. Packaging. Distance. Delay. The gap between intention and arrival. As one anonymous customer continues to order —and continue to notice —Callie is forced into a relentless, real-time audit of her own system. Every fix reveals another flaw. Every improvement raises the standard. And every decision carries a cost.

Read by the author. Laugh until you cry with a much-needed dose of irreverent humor about why work stinks. Customers want you to magically produce something from the back room. Bosses schedule you on your day off. Corporate policies are mandated that make zero practical sense. Sound familiar? If...

What if you could guarantee your customers an amazing experience, and then deliver on that promise every time? The Guaranteed Customer Experience is a step-by-step guide to earning customer-driven growth. Discover how experience guarantees can help you win more customers, improve retention, and restore trust after service failures.

In "Investor's Agent Blueprint," Steve Earl, founder of Done For You Real Estate USA, unveils the secrets to thriving in any market by integrating investment strategies into your real estate practice. Drawing from over 15 years of industry experience and more than 5,000 single-family investment property transactions, Steve Earl provides a comprehensive roadmap to long-term wealth and market-proof success. This book is not just about enhancing your skills; it's about changing your entire approach to focus on sustainable growth and consistent income.