Showing titles in Customer Service
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Sales Demystified
- An Insider's Guide to Building Better Sales Professionals
- By: Steve Rangoussis
- Narrated by: Dug Joy
- Length: 7 hrs and 28 mins
- Unabridged
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Steve Rangoussis has been there. He started his first career as a sales rep, learning the ropes and steadily climbing the sales ladder. Nearly 25 years later, Steve has served in just about every position in the sales hierarchy, uniquely qualifying him to demystify the sales world for sellers and non-sellers, alike. Sometimes, sales feels like alchemy. Sometimes, it feels like science. Sometimes, it feels like a foreign world, hard to penetrate and even harder to successfully navigate, with its particular jargon, professional pressures, and overall culture.
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Sales Demystified
- An Insider's Guide to Building Better Sales Professionals
- Narrated by: Dug Joy
- Length: 7 hrs and 28 mins
- Release date: 17-07-20
- Language: English
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£14.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Keep Your Customers
- How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty
- By: Ali Cudby
- Narrated by: Kim S. Monti
- Length: 5 hrs and 50 mins
- Unabridged
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Keep Your Customers shares why loyalty in the business world matters and walks companies through the strategies and tactics that boost long-term customer value. It costs five to 25 times more for companies to acquire a new customer versus retaining an existing one. That means a company’s process to keep their customers is tied directly to their revenue and profitability.
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Keep Your Customers
- How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty
- Narrated by: Kim S. Monti
- Length: 5 hrs and 50 mins
- Release date: 08-07-20
- Language: English
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The Art and Science of Delivering Superior Customer Service
- The Art of Selling Rocket Science, Volume 3
- By: Charles McIntyre, Harold Glaser
- Narrated by: Charles McIntyre, Harold Glaser
- Length: 2 hrs and 48 mins
- Unabridged
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The Art of Selling Rocket Science is a rare series of books written specifically for sales and marketing of technical services, including engineering, architecture, construction, applied science, information technology, and management consulting. These books support our main theme that the marketing and sales of complex, technical services are distinctly different from simpler consumer services. The professionals who provide these services earn their livings by developing solutions to complex problems, yet are also asked to participate in selling their services to customers.
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The Art and Science of Delivering Superior Customer Service
- The Art of Selling Rocket Science, Volume 3
- Narrated by: Charles McIntyre, Harold Glaser
- Length: 2 hrs and 48 mins
- Release date: 03-07-20
- Language: English
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Selling by Serving
- Find Fulfillment in Your Career and Sell More Than You Ever Thought Possible
- By: Clancy Clark
- Narrated by: Clancy Clark
- Length: 3 hrs and 48 mins
- Unabridged
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True success in the business of sales starts not with the desire to sell, but rather the desire to serve. The business of sales is about empathy, learning, understanding, and ultimately bringing unequaled value to a relationship. Clancy Clark realized that applying these principles could complement any sales method to greatly improve results and build a career that fulfills him, one that is a calling rather than a job. Learn his story and how it can benefit your own career in sales.
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Just another sales book
- By Petar on 23-01-24
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Selling by Serving
- Find Fulfillment in Your Career and Sell More Than You Ever Thought Possible
- Narrated by: Clancy Clark
- Length: 3 hrs and 48 mins
- Release date: 22-06-20
- Language: English
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£11.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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#Resolve to Evolve
- How Being Personal About Business Can Help It Grow
- By: Megan Driscoll
- Narrated by: Veronica Long
- Length: 4 hrs and 35 mins
- Unabridged
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#Resolve to Evolve is the book for anyone looking to start or grow a business in today’s changing markets. Whether your business is focused on products or services, the key to success is reaching the right consumers, and Megan Driscoll has written the book on how to do that. Using personal anecdotes and third-party research, Megan takes us with her as she learns the ins and outs of public relations and how she overcame the hurdles she faced in starting her own niche agency EvolveMKD.
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#Resolve to Evolve
- How Being Personal About Business Can Help It Grow
- Narrated by: Veronica Long
- Length: 4 hrs and 35 mins
- Release date: 09-06-20
- Language: English
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Personal Branding Secrets
- How to Build Your Personal Brand
- By: Jane Brook
- Narrated by: Michael Stuhre
- Length: 4 hrs and 1 min
- Unabridged
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The term "personal branding" means to receive the person concerned by marking or labeling the person as a brand or something reduced to a mark of people. However, the expression "branding" in humans sounds catchier. To date, there is no uniform definition of personal branding. Given a large number of primarily American books, countless magazine articles, blogs, websites, magazines, and other media sources, the definitions of the term sometimes differ significantly from author to author.
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Personal Branding Secrets
- How to Build Your Personal Brand
- Narrated by: Michael Stuhre
- Length: 4 hrs and 1 min
- Release date: 19-02-20
- Language: English
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The 7 Laws of Viral Customer Service
- Simple Steps to Increase Profits & Amplify Your Business Now
- By: Aaron Daniel Chavez
- Narrated by: Russell Archey
- Length: 53 mins
- Unabridged
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Are you ready to increase your businesses sales and your customer service reputation? The 7 Laws of Viral Customer Service will, without a doubt, enlighten you as a business owner! Believe it or not, 68 percent of customers begin buying from a different business as a result of poor customer service. That means, if you or your employees show poor customer service, you will, more often than not, never see that customer again! Research also shows that the average business loses 15 percent of its customers each year.
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The 7 Laws of Viral Customer Service
- Simple Steps to Increase Profits & Amplify Your Business Now
- Narrated by: Russell Archey
- Length: 53 mins
- Release date: 08-01-20
- Language: English
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£3.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Social Media Marketing Live
- Discover How Live Video Streaming on YouTube, Instagram, and Twitch Can Help Supercharge Your Business Growth in 2020 (Social Media Marketing Masterclass)
- By: Rory Ames-Hyatt
- Narrated by: Andy Dus
- Length: 3 hrs and 8 mins
- Unabridged
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The ever-changing world of social media marketing means that you need to constantly find new tactics to stay ahead of your competition. And when it comes to building brand awareness, video marketing dominates as the premium way to get your message out to your potential customers. With Social Media Marketing Live, you will have everything you need to begin taking advantage of live-streaming video - which can help you bring in extra sales, generate more leads, and really push your brand to win big online.
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Social Media Marketing Live
- Discover How Live Video Streaming on YouTube, Instagram, and Twitch Can Help Supercharge Your Business Growth in 2020 (Social Media Marketing Masterclass)
- Narrated by: Andy Dus
- Length: 3 hrs and 8 mins
- Release date: 26-12-19
- Language: English
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The Boss
- Why Your Customer Is in Charge
- By: Earl Nightingale
- Narrated by: Earl Nightingale
- Length: 11 mins
- Original Recording
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This program could make a wonderful difference in your life. If you may already know about everything about it, you're a remarkable person, and you belong to the top five percent of all the working people in the world. Congratulations! If you don't know about this program, you may have been holding yourself back, not only on the job but you're also missing a big percentage of the greatest joy in life. This is about your boss and your relationship with them. How you handle this relationship will determine your success or failure.
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The Boss
- Why Your Customer Is in Charge
- Narrated by: Earl Nightingale
- Series: Nightingale-Conant: Business
- Length: 11 mins
- Release date: 20-12-19
- Language: English
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7 Dumb Things We All Say
- Smart Ways to Improve Every Relationship
- By: Greg Alcorn
- Narrated by: Frank King
- Length: 2 hrs and 10 mins
- Unabridged
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7 Dumb Things We All Say is quick and enjoyable listening. Action strategies are clearly outline and prove a road map to success. If you are serious about communicating well - and like a spot of humor along the way - then this is the book for you.
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7 Dumb Things We All Say
- Smart Ways to Improve Every Relationship
- Narrated by: Frank King
- Length: 2 hrs and 10 mins
- Release date: 05-11-19
- Language: English
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£6.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Sound Business Bites
- Great Girls Network Series, Book 2
- By: Margery Miller
- Narrated by: Margery Miller
- Length: 1 hr and 22 mins
- Unabridged
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The problem with common sense is that it’s not so common, and that is never more evident than in the business world. In her latest audiobook, Margery Miller shares her insightful thoughts about everyday business practices in small segments that emphasize the human element, so you can easily put into practice what many books simply cover as theory. Being creative, trusting, empowering, and truthful in business can be a challenge, but Sound Business Bites shows you how to apply these critical foundations.
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Sound Business Bites
- Great Girls Network Series, Book 2
- Narrated by: Margery Miller
- Series: The Great Girls Network, Book 2
- Length: 1 hr and 22 mins
- Release date: 01-11-19
- Language: English
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Gewaltfreie Kommunikation für Anfänger [Nonviolent Communication for Beginners]
- Wertschätzende und nonverbale Kommunikation im Alltag anwenden und Konflikte lösen durch GFK, mit vielen Beispielen und praktischen Übungen
- By: Miriam Herz
- Narrated by: Janine Friedmann
- Length: 52 mins
- Unabridged
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Ärger und Konflikte lösen mit der Gewaltfreien Kommunikation! In vielen Fällen gelingt es uns nicht, unserem Gesprächspartner mitzuteilen, was wir wirklich von Ihm wollen. Oft nehmen wir Dinge, die unser Gegenüber von uns möchte falsch wahr. Damit ist jetzt Schluss! Denn mit der Methode: Gewaltfreie Kommunikation lernen Sie ganz einfach Ihre eigenen Bedürfnisse und die Ihres Gegenübers besser wahrzunehmen. Der Schlüssel zu einem konfliktfreien miteinander ist achtsames Zuhören und eine achtsame Kommunikation.
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Gewaltfreie Kommunikation für Anfänger [Nonviolent Communication for Beginners]
- Wertschätzende und nonverbale Kommunikation im Alltag anwenden und Konflikte lösen durch GFK, mit vielen Beispielen und praktischen Übungen
- Narrated by: Janine Friedmann
- Length: 52 mins
- Release date: 08-10-19
- Language: German
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£3.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Purple Goldfish 2.0
- 10 Ways to Attract Raving Customers
- By: Stan Phelps, Evan Carroll
- Narrated by: Stan Phelps, Evan Carroll
- Length: 5 hrs and 57 mins
- Unabridged
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Are you looking to stand out from your competition? Uhh, is that even a question? Of course, you are! Purple Goldfish 2.0 is not your ordinary business book. It fundamentally aims to change the paradigm of what we do in business and how we do it. It offers 10 ways to attract raving customers. Purple represents “a little extra” whereas the goldfish stands for “differentiation.” A Purple Goldfish is defined as any time a business purposely goes above and beyond to provide a little something extra to differentiate the experience and honor the relationship.
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Purple Goldfish 2.0
- 10 Ways to Attract Raving Customers
- Narrated by: Stan Phelps, Evan Carroll
- Length: 5 hrs and 57 mins
- Release date: 28-09-19
- Language: English
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£14.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Systemische Fragetechniken für Fach- und Führungskräfte, Berater und Coaches [Systemic Questioning Techniques for Specialists and Executives, Consultants and Coaches]
- Die Bedeutung von Fragen im Beruf [The Importance of Questions in the Profession]
- By: Hans Patzer
- Narrated by: Colin Wende
- Length: 1 hr and 2 mins
- Unabridged
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Mit den richtigen Fragen zum gewünschten Ergebnis. Bist Du Fach- oder Führungskraft, Berater oder Coach? Nehmen Fragen in Deinem Beruf einen hohen Stellenwert ein? Stellst Du Dir die Frage, ob Du auch wirklich die richtigen Fragen stellst? Erfahre mehr über die Bedeutung von Fragen im Beruf und wie Du diese gekonnt bei Deiner Arbeit nutzen kannst.
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Systemische Fragetechniken für Fach- und Führungskräfte, Berater und Coaches [Systemic Questioning Techniques for Specialists and Executives, Consultants and Coaches]
- Die Bedeutung von Fragen im Beruf [The Importance of Questions in the Profession]
- Narrated by: Colin Wende
- Length: 1 hr and 2 mins
- Release date: 23-08-19
- Language: German
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£6.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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The Entrepreneur's Framework
- How Businesses Are Adapting in the New Economy
- By: Joshua H. Davidson
- Narrated by: Roy Braverman, Joshua H. Davidson, Lindarella Raye
- Length: 7 hrs and 36 mins
- Unabridged
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It's no secret; starting a company is hard. So many decisions are interdependent on factors outside of our control. Some founders follow a business plan; others operate by the seat of their pants. But all entrepreneurs need a personal framework to follow. With hard-won insight, humor, and an insider's knowledge of the entrepreneurial space, Chop Dawg founder/CEO Joshua H. Davidson dispels the myths and false promises that entrepreneurs are often too keen to believe in when starting out, and lays out a practical framework for lasting success.
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The Entrepreneur's Framework
- How Businesses Are Adapting in the New Economy
- Narrated by: Roy Braverman, Joshua H. Davidson, Lindarella Raye
- Length: 7 hrs and 36 mins
- Release date: 23-07-19
- Language: English
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Say What: A Manager's Quick Guide to Dynamic Team Building and Motivation
- By: Clair Tarry
- Narrated by: Clair Tarry, Fred McCausland
- Length: 1 hr and 11 mins
- Unabridged
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If I told you this audiobook can teach you how to positively manipulate a situation into your favor by replacing one word, would you be interested? I bet the answer is yes. Through the hidden language of success, this audiobook does just that. Learn the eight common every day words society uses, in most cultures around the world which create argumentative settings, self-defensive reactions and, communication breakdown.
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Say What: A Manager's Quick Guide to Dynamic Team Building and Motivation
- Narrated by: Clair Tarry, Fred McCausland
- Length: 1 hr and 11 mins
- Release date: 10-04-19
- Language: English
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Panikattacken loswerden [Getting Rid of Panic Attacks]
- So überwinden Sie Ihre Angsstörungen und Panikattacken für immer! [How to Overcome Your Anxiety Disorders and Panic Attacks Forever!!]
- By: Chirstopher Lodge
- Narrated by: Ilja Rosendahl
- Length: 48 mins
- Unabridged
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Mit diesem Hörbuch lernen Sie, wie sie Panikattacken und andere Angststörungen loswerden. Angst und Panikattacken müssen sie nicht besitzen, Ich zeige Ihnen 10 einfache und praxisnahe Methoden wie Sie ohne Therapie erfolgreich werden. Im Leben läuft es nicht immer Rund, Angststörung ist dabei ein unangenehmes druck Gefühl welches wir gemeinsam in diesem Hörbuch lösen werden. Ängste verstehen und überwinden wird von nun an zu Ihren Stärken gehören.
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Panikattacken loswerden [Getting Rid of Panic Attacks]
- So überwinden Sie Ihre Angsstörungen und Panikattacken für immer! [How to Overcome Your Anxiety Disorders and Panic Attacks Forever!!]
- Narrated by: Ilja Rosendahl
- Length: 48 mins
- Release date: 29-03-19
- Language: German
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The Business Owner's Guide to Empowered Leadership
- Proven Strategies to Engage Your Team, Inspire High Performance and Increase Sales Without Micromanaging
- By: Kathryn Dager, Danielle Isaac
- Narrated by: Kathryn Dager
- Length: 3 hrs and 48 mins
- Unabridged
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Welcome to the beginning of the journey...the transformation of your company from lackluster to dazzling. By the end of this audiobook, you will have a proven system to take your company anywhere. Whatever legacy you want to create - it’s yours. If you are going to spend a year or more in this business, you might as well make it into a business that energizes and inspires you. You just need to decide what you want, and we’ll show you how to build it.
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The Business Owner's Guide to Empowered Leadership
- Proven Strategies to Engage Your Team, Inspire High Performance and Increase Sales Without Micromanaging
- Narrated by: Kathryn Dager
- Length: 3 hrs and 48 mins
- Release date: 17-12-18
- Language: English
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Kundengewinnung
- Sales-up-Call
- By: Stephan Heinrich, Florian Funfack
- Narrated by: Stephan Heinrich, Florian Funfack
- Length: 1 hr and 2 mins
- Unabridged
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Klarheit - weshalb Kunden Klarheit lieben: Überraschen Sie Ihre Gesprächspartner! Was wollen Kunden wirklich? Wie Sie sich von Mitbewerbern unterscheiden.
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Kundengewinnung
- Sales-up-Call
- Narrated by: Stephan Heinrich, Florian Funfack
- Series: Sales-up-Call
- Length: 1 hr and 2 mins
- Release date: 05-12-18
- Language: German
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Zuletzt lacht der Kunde
- Der steinige Weg zum zufriedenen Kunden
- By: Reiner S. Bandorf
- Narrated by: Tabea Scholz
- Length: 3 hrs and 27 mins
- Unabridged
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Reiner S. Bandorf berichtet in seinem Hörbuch über negative und positive Erlebnisse im Kundenservice in verschiedensten Branchen wie Gastronomie, Autogewerbe und Einzelhandel. Er lässt es aber nicht bei Lob oder Tadel bleiben. Sein Anliegen ist es, Schwachstellen und Unterlassungssünden aufzuzeigen. Diese können meist mit wenig Aufwand behoben werden, haben aber eine nachhaltige Wirkung.
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Zuletzt lacht der Kunde
- Der steinige Weg zum zufriedenen Kunden
- Narrated by: Tabea Scholz
- Length: 3 hrs and 27 mins
- Release date: 04-12-18
- Language: German
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£7.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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