Showing titles in Customer Service
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The Client Retention Matrix
- A How-To Guide for Growing Relationships: Proven Strategies to Keep Clients Longer, Increase Margins, and Guarantee Referrals (Conversations Made Easy, Book 2)
- By: Chris Jennings
- Narrated by: Chris Jennings, Stephen George
- Length: 5 hrs and 53 mins
- Unabridged
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If this sounds familiar, then this book is for you. The Client Retention Matrix provides practical actions and a proven system for turning high-stress client relationships into long-term, mutually beneficial partnerships. You’ll learn how to onboard new clients for optimal success; how to turn difficult conversations into opportunities for connection; and most importantly for your business, how to get everyone in your organization equipped and motivated to create an all-star client experience.
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The Client Retention Matrix
- A How-To Guide for Growing Relationships: Proven Strategies to Keep Clients Longer, Increase Margins, and Guarantee Referrals (Conversations Made Easy, Book 2)
- Narrated by: Chris Jennings, Stephen George
- Series: Conversations Made Easy, Book 2
- Length: 5 hrs and 53 mins
- Release date: 13-03-24
- Language: English
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£12.23 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Likeable Social Media (Third Edition)
- How to Delight Your Customers, Create an Irresistible Brand, & Be Generally Amazing on All Social Networks That Matter
- By: Dave Kerpen, Michelle Greenbaum, Rob Berk
- Narrated by: Marlin May
- Length: 9 hrs and 34 mins
- Unabridged
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Harness the power of social media to attract new customers and transform your business! More than three billion people are now on social media. If you're not in the social media marketing game, you're not in the game at all. From one of the world's leading figures in the world of social media marketing, Likeable Social Media reveals everything you need to know about building your brand and attracting and retaining loyal customers through smart, savvy social media engagement.
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Likeable Social Media (Third Edition)
- How to Delight Your Customers, Create an Irresistible Brand, & Be Generally Amazing on All Social Networks That Matter
- Narrated by: Marlin May
- Length: 9 hrs and 34 mins
- Release date: 04-08-21
- Language: English
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£13.61 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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All Business Is Personal
- One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement
- By: Joseph A. Michelli
- Narrated by: Rob Reider
- Length: 7 hrs and 41 mins
- Unabridged
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What if every business owner or manager could combine cutting-edge technology with the warmth of personal connection to keep customers coming back for more and sending their friends and family? Drawing lessons from the industry-leading business practices at One Medical, a brand transforming the customer experience in healthcare, All Business Is Personal gives readers tools to blend the powerful benefits of today’s rapidly improving technology with individuals’ unique talents, all in the name of providing only the best for their customers.
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All Business Is Personal
- One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement
- Narrated by: Rob Reider
- Length: 7 hrs and 41 mins
- Release date: 13-05-25
- Language: English
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£13.35 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Six Pixels of Separation
- Everyone Is Connected. Connect Your Business to Everyone.
- By: Mitch Joel
- Narrated by: Mitch Joel
- Length: 7 hrs and 35 mins
- Unabridged
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At last, here's THE audiobook that 21st century entrepreneurs have been waiting for - the inner-secrets of how highly successful Internet capitalists make millions by knowing who to reach and how to reach them online. From viral loops to social networking to how to cut through all the cyber-clutter, Six Pixels of Separation is mandatory listening for anybody who wants to expand their business via the Internet.
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Good book, needs a new edition
- By Margaret Bent on 11-10-18
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Six Pixels of Separation
- Everyone Is Connected. Connect Your Business to Everyone.
- Narrated by: Mitch Joel
- Length: 7 hrs and 35 mins
- Release date: 04-09-09
- Language: English
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£12.34 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Eureka
- The Product Onboarding Playbook for B2B Companies
- By: Ramli John
- Narrated by: Ramli John
- Length: 5 hrs and 19 mins
- Unabridged
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Transform your B2B product onboarding into a bridge to lasting customer success. Why do some B2B products achieve widespread adoption while others struggle with low engagement and high churn? The answer lies in how effectively companies guide users from initial interest to lasting transformation. Drawing from his experience helping companies like Zapier, Appcues, and Outsystems improve their onboarding, Ramli John reveals why traditional approaches fall short as organizations scale.
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Eureka
- The Product Onboarding Playbook for B2B Companies
- Narrated by: Ramli John
- Length: 5 hrs and 19 mins
- Release date: 27-06-25
- Language: English
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£12.20 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Extra Mile
- 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer
- By: Tycho Press
- Narrated by: Kevin Pariseau
- Length: 7 hrs and 42 mins
- Unabridged
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The comprehensive guide to customer service for the 21st century. Even the most successful companies need their customers happy and coming back for more. Whether you’re just starting your business and want to lock up great customer service procedures or you’re an established company looking to revamp your customer service to answer new market needs, this is the resource for you.
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Extra Mile
- 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer
- Narrated by: Kevin Pariseau
- Length: 7 hrs and 42 mins
- Release date: 09-10-18
- Language: English
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£12.65 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Looptail
- How One Company Changed the World by Reinventing Business
- By: Bruce Poon Tip
- Narrated by: Robert Petkoff
- Length: 9 hrs and 21 mins
- Unabridged
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This book combines an extraordinary first-person account of an entrepreneurial instinct to start and develop a highly-successful international travel adventure company and reveals unusual management secrets that not only keep employees fully engaged but also keep customers extremely happy. After...
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Looptail
- How One Company Changed the World by Reinventing Business
- Narrated by: Robert Petkoff
- Length: 9 hrs and 21 mins
- Release date: 06-11-13
- Language: English
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£14.64 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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It’s All About CEX!
- The Essential Guide to Customer and Employee Experience
- By: Jason S. Bradshaw
- Narrated by: Jason S. Bradshaw
- Length: 3 hrs and 9 mins
- Unabridged
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Of all the things that can make or break your business, the most critical is experience. Great experiences inspire customers and employees to advocate for you, while bad ones do the opposite. It sounds obvious, but so many companies fail because they don’t think this essential factor is important to their bottom line. It’s All About CEX! breaks experience down into its core components - success, ease, and connection - and shows you how to get the most mileage out of each one.
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great as a short audiobook
- By dave on 15-12-20
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It’s All About CEX!
- The Essential Guide to Customer and Employee Experience
- Narrated by: Jason S. Bradshaw
- Length: 3 hrs and 9 mins
- Release date: 25-11-19
- Language: English
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£9.46 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Service Failure
- The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
- By: Jeff Toister
- Narrated by: Walter Dixon
- Length: 5 hrs and 39 mins
- Unabridged
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Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Rather than offering another set of tactics for improving customer service, this audiobook takes a novel approach by rooting out the real reasons employees aren’t delivering the service they should.
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Better alternatives out there
- By jc on 16-01-18
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Service Failure
- The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
- Narrated by: Walter Dixon
- Length: 5 hrs and 39 mins
- Release date: 06-11-12
- Language: English
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£11.40 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Go Live!
- Turn Virtual Connections into Paying Customers
- By: Jeffrey Gitomer, Tara Counterman - foreword
- Narrated by: Jeffrey Gitomer
- Length: 3 hrs and 17 mins
- Unabridged
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Go Live! Turn Virtual Connections into Paying Customers helps listeners understand and take advantage of several online tools to boost their sales and increase their revenue. Accomplished salesperson, consultant, and online personality Jeffrey Gitomer describes how tools like Facebook Live and podcasting can drive sales and help you connect with your customers.
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Go Live!
- Turn Virtual Connections into Paying Customers
- Narrated by: Jeffrey Gitomer
- Length: 3 hrs and 17 mins
- Release date: 03-12-20
- Language: English
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£9.51 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Rehumanize Your Business
- How Personal Videos Accelerate Sales and Improve Customer Experience
- By: Ethan Beute, Stephen Pacinelli
- Narrated by: Ethan Beute, Stephen Pacinelli
- Length: 6 hrs and 26 mins
- Unabridged
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Every day, most working professionals entrust their most important messages to a form of communication that doesn't build trust, provide differentiation, or communicate clearly enough. It's easy to point to the sheer volume of emails, text messages, voicemails, and even social messaging as the problem that reduces our reply rates and diminishes our effectiveness. But the faceless nature of that communication is also to blame.
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Rehumanize Your Business
- How Personal Videos Accelerate Sales and Improve Customer Experience
- Narrated by: Ethan Beute, Stephen Pacinelli
- Length: 6 hrs and 26 mins
- Release date: 19-11-19
- Language: English
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£12.23 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Guaranteed Customer Experience
- How to Win Customers by Keeping Your Promises
- By: Jeff Toister
- Narrated by: Jeff Toister
- Length: 5 hrs and 2 mins
- Unabridged
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What if you could guarantee your customers an amazing experience, and then deliver on that promise every time? The Guaranteed Customer Experience is a step-by-step guide to earning customer-driven growth. Discover how experience guarantees can help you win more customers, improve retention, and restore trust after service failures.
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The Guaranteed Customer Experience
- How to Win Customers by Keeping Your Promises
- Narrated by: Jeff Toister
- Length: 5 hrs and 2 mins
- Release date: 09-07-24
- Language: English
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£12.20 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Fearless Pricing
- Ignite Your Team, Own Your Value, and Command What You Deserve
- By: Casey Brown
- Narrated by: Casey Brown
- Length: 6 hrs and 12 mins
- Unabridged
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How much money are you leaving on the table? Are you tired of leaving money on the table when prospects and customers compare you to inferior competition who can “do the same thing for cheaper?” Does fear of losing customers and sales volume cause your team to underprice and over-discount? It’s time to break free from fear-based pricing and earn the profits that reflect the true value you’ve worked hard to create. Fearless Pricing provides the tools, strategies, and mindset shifts your team needs to price with confidence and command higher margins.
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Fearless Pricing
- Ignite Your Team, Own Your Value, and Command What You Deserve
- Narrated by: Casey Brown
- Length: 6 hrs and 12 mins
- Release date: 13-03-25
- Language: English
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£12.98 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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What Customers Hate
- Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business
- By: Nicholas Webb
- Narrated by: James Foster
- Length: 6 hrs and 10 mins
- Unabridged
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This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction. Whether you’re selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of...
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A little book with big ideas!
- By Tracy B on 23-03-22
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What Customers Hate
- Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business
- Narrated by: James Foster
- Length: 6 hrs and 10 mins
- Release date: 15-03-22
- Language: English
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£10.76 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Inclusion Branding
- Revealing Secrets to Maximize ROI
- By: Debra Ruh
- Narrated by: Debra Ruh
- Length: 3 hrs and 17 mins
- Unabridged
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Revealing step-by-step, chapter-by-chapter strategies brands can implement to effectively include Persons with Disabilities (PWD) into their customer and employee base, tapping into the trillions available through PWD market, Debra Ruh delivers insights and methodologies used in her 30+ years advising and assisting the United Nations, countries, and multi-national corporations. Included are case studies, marketing ads, and impact branding applying Ruh’s 4Ps: Profit, People, Purpose, and Planet principles.
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Inclusion Branding
- Revealing Secrets to Maximize ROI
- Narrated by: Debra Ruh
- Length: 3 hrs and 17 mins
- Release date: 28-08-19
- Language: English
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£9.46 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Conversation Marketing
- How to Be Relevant and Engage Your Customer by Speaking Human
- By: Kevin Lund
- Narrated by: Austin Rising
- Length: 4 hrs and 53 mins
- Unabridged
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Conversation Marketing will help you connect your brands, not just to the minds of your consumers, but to their hearts. Slick slogans and catchy ads may still work in some instances, but today's discerning consumers demand more. They want information and a reason to connect with a brand before they act. They want a conversation.
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Conversation Marketing
- How to Be Relevant and Engage Your Customer by Speaking Human
- Narrated by: Austin Rising
- Length: 4 hrs and 53 mins
- Release date: 09-10-18
- Language: English
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£10.58 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Magnetic
- The Art of Attracting Business
- By: Joe Calloway
- Narrated by: Don Hagen
- Length: 4 hrs and 11 mins
- Unabridged
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Magnetic: The Art of Attracting Business is a look at how consistently successful businesses are able to attract a steady and ever-increasing flow of customers. This innovative text examines a range of simple, powerful strategies that businesses of any size or type can use to attract new customers. The key is to do those things that harness the power of the single most important factor in buying decisions: positive word of mouth and referrals from happy existing customers.
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Great to have common sense and traditional values
- By PeeJay on 29-03-18
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£10.30 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Innovative Sale
- Unleash Your Creativity for Better Customer Solutions and Extraordinary Results
- By: Mark Donnolo
- Narrated by: Walter Dixon
- Length: 4 hrs and 21 mins
- Unabridged
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When it comes to strategies, salespeople usually veer toward one of two extremes: operating analytically…or by the seat of their pants. In this groundbreaking audiobook on sales creativity, listeners will learn how to integrate the right-brain aptitude for innovation with the left-brain affinity for logic and process. The result is a fresh, dynamic approach that addresses customers' needs while expanding the salesperson's entire way of thinking.
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The Innovative Sale
- Unleash Your Creativity for Better Customer Solutions and Extraordinary Results
- Narrated by: Walter Dixon
- Length: 4 hrs and 21 mins
- Release date: 07-02-14
- Language: English
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£10.30 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Delight Your Customers
- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
- By: Steve Curtin
- Narrated by: Sean Pratt
- Length: 6 hrs and 29 mins
- Unabridged
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Delight Your Customers reveals three truths common to all exceptional customer service experiences and presents seven behaviors that, when demonstrated by employees, distinguish extraordinary customer service from the ordinary transactional customer service to which consumers have become accustomed. With real-world stories and many examples from a variety of industries, this audiobook is a resource that will help listeners everywhere take their customer service from ordinary to extraordinary!
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Delight Your Customers
- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
- Narrated by: Sean Pratt
- Length: 6 hrs and 29 mins
- Release date: 02-07-13
- Language: English
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£12.21 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Welcomer Edge
- Unlocking the Secrets to Repeat Business
- By: Richard R. Shapiro
- Narrated by: Scott Brick
- Length: 5 hrs and 14 mins
- Unabridged
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The Welcomer Edge provides practical recommendations and strategies so that any company - regardless of industry or size - can maximize the quality of its customer service and the quantity of its loyal customers. The principles outlined in The Welcomer Edge are universal for all sales and service environments. It describes four distinct categories of service professionals - the people that will make any customer service/sales function or department a success.
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The Welcomer Edge
- Unlocking the Secrets to Repeat Business
- Narrated by: Scott Brick
- Length: 5 hrs and 14 mins
- Release date: 27-03-12
- Language: English
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£11.07 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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