Showing titles in Customer Service
-
-
The Heart of Finance
- Emotional intelligence for Financial Planners
- By: James Woodfall, Cliff Lansley
- Narrated by: James Woodfall
- Length: 3 hrs and 46 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
Leveraging the power of emotional intelligence ensures you are better able to relate and respond to your clients, allowing you to unlock higher sales.
Preview -
The Heart of Finance
- Emotional intelligence for Financial Planners
- Narrated by: James Woodfall
- Length: 3 hrs and 46 mins
- Release date: 16-07-25
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£10.99 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Likeable Social Media (Third Edition)
- How to Delight Your Customers, Create an Irresistible Brand, & Be Generally Amazing on All Social Networks That Matter
- By: Dave Kerpen, Michelle Greenbaum, Rob Berk
- Narrated by: Marlin May
- Length: 9 hrs and 34 mins
- Unabridged
-
Overall1
-
Performance0
-
Story0
Harness the power of social media to attract new customers and transform your business! More than three billion people are now on social media. If you're not in the social media marketing game, you're not in the game at all. From one of the world's leading figures in the world of social media marketing, Likeable Social Media reveals everything you need to know about building your brand and attracting and retaining loyal customers through smart, savvy social media engagement.
Preview -
Likeable Social Media (Third Edition)
- How to Delight Your Customers, Create an Irresistible Brand, & Be Generally Amazing on All Social Networks That Matter
- Narrated by: Marlin May
- Length: 9 hrs and 34 mins
- Release date: 04-08-21
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£13.61 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
The First Domino
- How to Land Your First Client in 90 Days or Under
- By: Tim Castle
- Narrated by: Tim Castle
- Length: 6 hrs and 23 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
If you can win one, you can win them all. In The First Domino, multi-award winning bestselling author and world-renowned negotiation expert Tim Castle reveals the breakthrough strategy to land your first flagship client – and how this single move can trigger a chain reaction of sales wins, credibility, and unstoppable growth.
Preview -
The First Domino
- How to Land Your First Client in 90 Days or Under
- Narrated by: Tim Castle
- Length: 6 hrs and 23 mins
- Release date: 16-12-25
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£12.98 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Голос клиента
- Открываем секреты целевой аудитории
- By: Елена Кравченко, Екатерина Гайнутдинова
- Narrated by: Александра Максимова
- Length: 3 hrs and 17 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
«Голос клиента. Открываем секреты целевой аудитории»—ваш надежный гид в мире эффективного взаимодействия с клиентами. Благодаря авторскому алгоритму, разработанному Еленой Кравченко и Екатериной Гайнутдиновой, вы научитесь исследовать возрастные группы и базовые архетипы. Аудиокнига подчеркивает важность выбора целевой аудитории, с которой у вас есть общие ценности.
Preview -
Голос клиента
- Открываем секреты целевой аудитории
- Narrated by: Александра Максимова
- Length: 3 hrs and 17 mins
- Release date: 24-06-26
- Language: Russian
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£11.84 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
The Customer Is Always Wrong
- An Unhinged Guide to Everything That Sucks About Work (from an Angry Retail Guy)
- By: Scott Seiss
- Narrated by: Scott Seiss
- Length: 3 hrs and 42 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
Read by the author. Laugh until you cry with a much-needed dose of irreverent humor about why work stinks. Customers want you to magically produce something from the back room. Bosses schedule you on your day off. Corporate policies are mandated that make zero practical sense. Sound familiar? If...
Preview -
The Customer Is Always Wrong
- An Unhinged Guide to Everything That Sucks About Work (from an Angry Retail Guy)
- Narrated by: Scott Seiss
- Length: 3 hrs and 42 mins
- Release date: 10-09-24
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£9.33 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Wonderlicious
- Bringing Wonder Back to Life, Leadership, and Service
- By: Peter Merrett
- Narrated by: Peter Merrett
- Length: 11 hrs and 26 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
For over thirty-five years, Peter Merrett has been transforming luxury hotels, commercial properties, and their teams from status quo to best-in-class. He has revitalized the hearts of some of the world’s most recognized brands by showing that bringing wonder back to life, leadership, and service is far more powerful than any mission statement, KPI, or employee handbook.
Preview -
Wonderlicious
- Bringing Wonder Back to Life, Leadership, and Service
- Narrated by: Peter Merrett
- Length: 11 hrs and 26 mins
- Release date: 27-04-26
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£22.89 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
The Expansion Sale
- Four Must-Win Conversations to Keep and Grow Your Customers
- By: Erik Peterson, Tim Riesterer
- Narrated by: Susan Marlowe
- Length: 4 hrs and 57 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
Proven customer engagement approaches for winning in the most important moments driving profitability and growth - customer retention and expansion.
Preview -
The Expansion Sale
- Four Must-Win Conversations to Keep and Grow Your Customers
- Narrated by: Susan Marlowe
- Length: 4 hrs and 57 mins
- Release date: 20-07-21
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£10.62 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Personalized
- Customer Strategy in the Age of AI
- By: Mark Abraham, David C. Edelman
- Narrated by: Christopher Douyard
- Length: 8 hrs and 12 mins
- Unabridged
-
Overall2
-
Performance2
-
Story2
Personalized is a playbook for delivering true personalization at scale. In this book, Boston Consulting Group's Mark Abraham and Harvard Business School's David C. Edelman describe Five Promises of Personalization. Personalized is a playbook for delivering true personalization at scale. With detailed examples across industries—including retail, health care, banking, technology, and travel—this book will help executives learn how to put personalization at the center of their strategy, accelerate growth, and capture their share of the $2 trillion personalization prize.
-
-
Missing substance.
- By Amazon Customer on 20-03-25
Preview -
Personalized
- Customer Strategy in the Age of AI
- Narrated by: Christopher Douyard
- Length: 8 hrs and 12 mins
- Release date: 05-11-24
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£13.62 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Millennials With Kids
- Marketing to This Powerful and Surprisingly Different Generation of Parents
- By: Jeff Fromm, Marissa Vidler
- Narrated by: Sean Pratt, Marguerite Gavin
- Length: 5 hrs and 43 mins
- Unabridged
-
Overall1
-
Performance1
-
Story1
While everyone was bemoaning their alleged laziness and self-absorption, the Millennial generation quietly grew up. Pragmatic, diverse, and digitally native, this massive cohort of 80 million are now entering their prime consumer years, having children of their own, and shifting priorities as they move solidly into adulthood. Millennials with Kids changes how we think about this new generation of parents and uncovers profound insights for marketers and brand strategists seeking to earn their loyalty.
Preview -
Millennials With Kids
- Marketing to This Powerful and Surprisingly Different Generation of Parents
- Narrated by: Sean Pratt, Marguerite Gavin
- Length: 5 hrs and 43 mins
- Release date: 31-07-15
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£11.63 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
The AI Revolution in Customer Service and Support
- A Practical Guide to Impactful Deployment of AI to Best Serve Your Customers
- By: Ross Smith, Mayte Cubino, Emily McKeon
- Narrated by: Eric Burgher
- Length: 16 hrs and 54 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences.
Preview -
The AI Revolution in Customer Service and Support
- A Practical Guide to Impactful Deployment of AI to Best Serve Your Customers
- Narrated by: Eric Burgher
- Length: 16 hrs and 54 mins
- Release date: 27-12-24
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£16.84 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
-
Make Some Noise
- The Unconventional Road to Dominance
- By: Ken Schmidt
- Narrated by: Ken Schmidt
- Length: 14 hrs and 7 mins
- Unabridged
-
Overall2
-
Performance2
-
Story2
The former director of communications at Harley-Davidson and one of the most sought-after speakers in the world reveals his exhilarating, innovative approach to creating customer loyalty and marketplace dominance. Ken Schmidt is a wanted man. His role in transforming Harley-Davidson Motor...
-
-
Superb book!
- By G. Clark on 03-01-23
Preview -
Make Some Noise
- The Unconventional Road to Dominance
- Narrated by: Ken Schmidt
- Length: 14 hrs and 7 mins
- Release date: 13-11-18
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£17.94 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life
- By: Dennis Snow
- Narrated by: Dennis Snow
- Length: 3 hrs and 6 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
At its heart Lessons from the Mouse presents 10 lessons that guide listeners in applying excellence in their own organizations, careers, and lives. Whether being used as a tool for increased organizational effectiveness or a guide for the college grad or new entrepreneur, Lessons from the Mouse offers timeless, straightforward advice.
Preview -
Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life
- Narrated by: Dennis Snow
- Length: 3 hrs and 6 mins
- Release date: 02-05-18
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£9.46 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Corporate Executive Protection
- An Introduction for Corporations and Security Professionals
- By: Christian West, Brian Jantzen
- Narrated by: Alexander Masters
- Length: 5 hrs and 24 mins
- Unabridged
-
Overall1
-
Performance1
-
Story1
In this first-of-its-kind book, seasoned security pros Christian West and Brian Jantzen share lessons learned from years of protecting some of corporate America's most prominent people. Full of practical, hands-on information, this guide provides a comprehensive overview of how to conceive, build and run successful executive protection programs in corporate settings. With insights that only experience in all phases of program execution can provide, the authors dig into the key questions that corporations need to ask and answer.
Preview -
Corporate Executive Protection
- An Introduction for Corporations and Security Professionals
- Narrated by: Alexander Masters
- Length: 5 hrs and 24 mins
- Release date: 21-09-17
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£11.27 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Evergreen
- Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving
- By: Noah Fleming
- Narrated by: Noah Fleming, Walter Dixon
- Length: 7 hrs and 23 mins
- Unabridged
-
Overall1
-
Performance1
-
Story1
Loyal customers are the beating heart of every great business. So why do so many companies act like adrenaline junkies, chasing after new customers at the expense of creating deeper, more profitable relationships with the ones they already have? Evergreen exposes the mad pursuit for what it is: a brief spike in metrics and an ongoing revenue drain as one-time customers fail to return. A better solution is to shift resources from attracting new customers to engaging the base.
Preview -
Evergreen
- Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving
- Narrated by: Noah Fleming, Walter Dixon
- Length: 7 hrs and 23 mins
- Release date: 28-01-15
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£12.36 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
The Hidden Power of Your Customers
- 4 Keys to Growing Your Business Through Existing Customers
- By: Becky Carroll
- Narrated by: Vanessa Hart
- Length: 8 hrs and 27 mins
- Unabridged
-
Overall1
-
Performance1
-
Story1
A business' current customer base needs to be considered among the company's most valuable assets. Discover the practical tools to preserve and grow this asset and boost your business by tapping into The Hidden Power of Your Customers. Existing customers are the key to ongoing business growth. They are the people who already know you and buy from you. Yet too many businesses allow their existing customers their least expensive, most easily acquired sales to slip away. Don't let this happen to you!
Preview -
The Hidden Power of Your Customers
- 4 Keys to Growing Your Business Through Existing Customers
- Narrated by: Vanessa Hart
- Length: 8 hrs and 27 mins
- Release date: 09-07-20
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£12.98 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
The Hybrid Sales Channel
- How to Ignite Growth by Bridging the Gap Between Direct and Indirect Sales
- By: Rich Blakeman
- Narrated by: Gary Regal
- Length: 4 hrs and 32 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
Today's customers have more buying options than ever before. They don't care if it's direct or indirect. They don't mind if it's not your preferred sales model. And they don't like it when you try to tell them how to buy from you. If you want your customers to keep buying - and your company to keep growing - you need to rethink and retool the way you're selling. You need to go "hybrid". The Hybrid Sales Channel shows you how to integrate, invigorate, and maximize the direct and indirect sales channels you already have.
Preview -
The Hybrid Sales Channel
- How to Ignite Growth by Bridging the Gap Between Direct and Indirect Sales
- Narrated by: Gary Regal
- Length: 4 hrs and 32 mins
- Release date: 27-07-21
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£10.62 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Seeing the How
- Transforming What People Do, Not Buy, to Gain Market Advantage
- By: Allen P. Adamson
- Narrated by: Alan Carlson
- Length: 7 hrs and 18 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
Among today’s most successful businesses are those that have significantly transformed our daily routines. This focus on the consumer experience, not solely on product, has enabled them to drive remarkable growth and customer loyalty and, in many cases, to create totally new marketplace categories. Seeing the How invites you to reimagine your brand, company, or idea through the lens of consumer experience. It gives today’s disruptors a path to offering consumers a new and better way to do what they do, clearly demonstrating how to see opportunities, and how to seize them to great advantage.
Preview -
Seeing the How
- Transforming What People Do, Not Buy, to Gain Market Advantage
- Narrated by: Alan Carlson
- Length: 7 hrs and 18 mins
- Release date: 27-06-23
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£12.44 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
For the Win, Revised and Updated Edition
- The Power of Gamification and Game Thinking in Business, Education, Government, and Social Impact, 2nd Edition
- By: Dan Hunter, Kevin Werbach
- Narrated by: Michael Butler Murray
- Length: 4 hrs and 22 mins
- Unabridged
-
Overall1
-
Performance1
-
Story1
For thousands of years, we've created things called games that tap the tremendous psychic power of fun. In a revised and updated edition of For the Win, authors Kevin Werbach and Dan Hunter argue that applying the lessons of gamification could change your business, the way you learn or teach, and even your life. Werbach and Hunter explain how games can be used as a valuable tool to address serious pursuits like marketing, productivity enhancement, education, innovation, customer engagement, human resources, and sustainability.
-
-
Not bad
- By Artist Panda on 27-03-25
Preview -
For the Win, Revised and Updated Edition
- The Power of Gamification and Game Thinking in Business, Education, Government, and Social Impact, 2nd Edition
- Narrated by: Michael Butler Murray
- Length: 4 hrs and 22 mins
- Release date: 24-09-24
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£11.26 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
The Undefeated Marketing System
- How to Grow Your Business and Build Your Audience Using the Secret Formula That Elects Presidents
- By: Phillip Stutts
- Narrated by: Jay Aaseng
- Length: 6 hrs and 53 mins
- Unabridged
-
Overall3
-
Performance3
-
Story3
What if the key to future success lies in a simple and secret marketing approach that presidents use to get elected and start-up companies use to become billion-dollar unicorns? What if you could use this approach to convert customers in half the time, eliminate your financial risk, and secure huge profits? Now you can. Best-selling author Phillip Stutts shows you how his groundbreaking five-step marketing formula used by winning presidents and successful companies will also grow your business.
Preview -
The Undefeated Marketing System
- How to Grow Your Business and Build Your Audience Using the Secret Formula That Elects Presidents
- Narrated by: Jay Aaseng
- Length: 6 hrs and 53 mins
- Release date: 20-04-21
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£12.29 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
The Experience Maker
- How to Create Remarkable Experiences That Your Customers Can’t Wait to Share
- By: Dan Gingiss
- Narrated by: Dan Gingiss
- Length: 5 hrs and 33 mins
- Unabridged
-
Overall4
-
Performance4
-
Story4
Competition is tougher than ever these days and competing on price or product just doesn’t work as well anymore. So how can companies stand out in a crowded marketplace that is constantly evolving? The answer is customer experience, and the best part about customer experience is that it's delivered by human beings who are unique to a company. The Experience Maker helps managers and executives focus on customers who are already spending money with their company rather than spending more money on marketing new customers.
-
-
Well written with lots of positive examples
- By Sue Stimpson on 17-06-22
Preview -
The Experience Maker
- How to Create Remarkable Experiences That Your Customers Can’t Wait to Share
- Narrated by: Dan Gingiss
- Length: 5 hrs and 33 mins
- Release date: 06-10-21
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£11.63 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-