Showing titles in Business Communication

'Communication strategies that should be taught to everyone with a story to tell' - Marc Randolph, co-founder and first CEO of Netflix Jeff Bezos is a dreamer who turned a bold idea into the world’s most influential company. He learned to elevate the way his employees write, collaborate...

To be successful at work you also need to be influential at work. And to be influential requires an understanding of how the rules of influence work. Influence at Work shows you what these rules are and how to effectively deploy them to command attention; connect with others; win over the sceptics; sway the undecided and motivate people to act.

The HBR Guide to Dealing with Conflict will give you the advice you need to understand the most common sources of conflict; explore your options for addressing a disagreement; recognize whether you—and your counterpart—typically seek or avoid conflict; prepare for and engage in a difficult conversation; manage your and your counterpart's emotions; develop a resolution together; and know when to walk away.

In the 12 rewarding lectures of Written Communications: Being Heard and Understood, Professor Allison Friederichs, associate teaching professor and the associate dean for academic affairs at the University of Denver, University College, will share the secrets to sharpening your written, oral, and interpersonal communications skills.

Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation.

Some people make you feel intelligent. Others make you feel like your brain has shrunk. The difference isn’t you. It’s valence —the invisible charge beneath every conversation. Get it wrong and you collapse someone’s thinking from 720 possibilities to 2. Get it right and you unlock creativity, confidence, and connection. In The Power of Conversation, Brady G. Wilson reveals what thirty years of working with leaders has taught him: conversation is the oldest technology on earth —and still the most powerful. It releases energy. It rebuilds trust.

With this program, you'll have the tools, the techniques, and, just as importantly, the unflinching confidence to influence your readers and listeners decisively - both at work and at home.

A breakthrough book on the transformative power of collaborative thinking. Includes a PDF of charts and graphs to help determine your personality type as well as tips on how to work better with other personalities. Collaborative intelligence, or CQ, is a measure of our ability to think with...

If you often struggle to communicate effectively and end up losing your confidence, this is the book for you! From acquiring the basic skills for effective speaking to the art of communicating and delivering a talk, this book will guide you through developing confidence, earning the right to talk, choosing your subject and arranging your ideas and conversing with your audience.

Conversation is about more than communication. It’s how we connect with each other and make sense of the world; it’s an essential part of being human. So why do some flow, while others are stilted and awkward? Can we make difficult conversations easier? In this book, Robert Poynton explores...

The crisis playbook you learned is obsolete. Worse—it's dangerous. What worked five years ago now accelerates disaster. In a world where silence equals guilt, every statement becomes political, and misinformation travels faster than truth, corporate leaders need an entirely new approach to protecting their organizations. Bradley Akubuiro served as Boeing’s chief spokesperson during the 737 MAX crisis and has counseled companies facing everything from DEI backlash to viral boycotts.

Digital Body Language How to Build Trust and Connection, No Matter the Distance The book we all read right now: the definitive guide to communicating and connecting wherever you are. Email replies that show up a week later. Video chats full of ‘oops sorry no you go’ and ‘can you hear me?!...

Imagine walking up to a stranger on the subway and asking them for their seat. What about asking a random person on the street if you could borrow their phone? If the idea makes you squeamish, you're not alone - social psychologists have found that doing these very things makes most of us almost unbearably uncomfortable. But here's the funny thing: even though we hate to ask for help, most people are wired to be helpful. And that's a good thing, because every day in the modern, uber-collaborative workplace, we all need to know when and how to call in the cavalry.

Yes, it’s possible to build a business around your expertise, ideas, message, and personality. But first you need to realize - you are the brand. It’s no secret that more people than ever before are building thriving businesses around their personal brands. But why do some create six- or even seven-figure businesses while so many others strive to make a consistent income? In You Are the Brand, Mike Kim shares his proven eight-step blueprint that has helped build the brands for some of today’s most influential thought leaders - as well as his own personal brand.

In The Answer Is a Question, multi-award-winning performance consultants Dominic and Laura Ashley-Timms set out a simple approach for rehumanising the practice of management. In a step-by-step walk-through of their groundbreaking STAR® model (used by FTSE and Fortune 500 companies), they’ll show how you can develop a new superpower that’s been proven to work by the London School of Economics and Political Science (LSE) in a major academic study across sixty-two organisations.

Imagine how different your life would be if you could effortlessly think like a spy to get the most out of every situation. James Daugherty is an intelligence expert & former CIA spy who specializes in all forms of human behavior.

Joining the ranks of classics like The Elements of Style and On Writing Well, Writing Without Bullshit helps professionals get to the point to get ahead. It’s time for Writing Without Bullshit. Writing Without Bullshit is the first comprehensive guide to writing for today’s world: a noisy...

Everyone recognizes leaders with "presence." They stand out for their seemingly innate ability to command attention and inspire commitment. But what is this secret quality they exude, exactly? Executive and CEO coach Kristi Hedges demystifies this elusive trait, revealing that leadership presence is the intersection of outward influencing skills and internal mental conditioning. Using her I-Presence model, the author shows how anyone-regardless of position or personality-can strengthen their impact.

Do you dream of inspiring audiences with memorable speeches but shiver at the thought of standing in front of a crowd? Does public speaking anxiety hold back your career or personal growth? You're not alone, and help is here.

One of today's most in-demand leadership consultants, Harrison Monarth, has coached executives and CEOs in various industries, from technology, medicine and law, to hospitality, and consumer products. They have come from companies as large and wide-ranging as Hewlett-Packard, P&G, General Motors, Deloitte Consulting, PepsiCo, and Standard and Poor's. Monarth has now updated his classic groundbreaking guide to give you the edge on the competition in today's dog-eat-dog business landscape.