Showing results for "Pause" in Business Communication

In The Pause Principle, renowned corporate communications expert Cynthia Kane reveals her tried-and-tested SOFTEN practice to better handle awkward, difficult, or tense conversations at work by breaking free of automatic reactions including shutting down, running away, yelling, or getting passive aggressive or defensive. In this book, listeners will learn how to regulate their bodily responses and emotions to arrive at peaceful and productive resolutions during even the most challenging moments at work.

Every day we deal with the unplanned and the unexpected, from a broken toaster to losing (or gaining) a major client. Our natural ability to improvise gets us through. But we feel as if we’re winging it, rather than acting with courage and conviction. Robert Poynton teaches his acclaimed...