Showing results for "Obsession" in Marketing & Sales

Our love affair with our cell phones will grow even stronger over the coming years. A recent study from PEW University says over 44% of us have slept with our cell phones. Honestly, cell phones are changing the way we live, work, shop, receive news and other information. The majority of Americans under age 18 don't know what a landline is and have never lived in a home that had one.

You have read the books. Attended the conferences. Mapped the customer journey. Trained the team. And something still feels like it is not quite working. This podcast is the honest explanation for why. 15 Minutes Customer Obsession is hosted by Peggy Amelung — Integral Coach, founder of the GHX™ (Genuine Human Xperience) Framework, and alumna of Ritz-Carlton and Bvlgari Hotels. Each episode takes one question most CX and leadership content refuses to ask: not what great organisations do differently, but who their leaders have become. After 157 German-language episodes and 20 years inside ...