Showing results for "Leadership" in Etiquette

In this updated and expanded edition of her celebrated book Executive Presence: The Missing Link Between Merit and Success, one of the world’s most influential business thinkers reveals the qualities essential to leadership in our fast-changing, post-pandemic world. Some are timeless...

Read by the author. STOP SPINNING YOUR WHEELS AND TAKE CONTROL OF YOUR CAREER FUTURE TODAY. Building a successful career in the world of remote work, hybrid schedules, and a lack of work/life balance is not easy. In fact it’s difficult and often seems impossible. But, it doesn’t have to be...

Read by the author. "For anyone wanting to elevate their interview skills, this superb book does the job!” —STEPHEN M. R. COVEY, New York Times bestselling author of The Speed of Trust Go into your next job interview with confidence, ready to knock any question they throw at you out of the...

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

Expanding on the principles, insights and wisdom that made Getting to Yes a worldwide best seller, Roger Fisher and Scott Brown offer a straightforward approach to creating relationships that can deal with difficulties as they arise. Getting Together takes you step-by-step through initiating, negotiating, and sustaining enduring relationships - in business, in government, between friends and in the family.

Brought to you by Penguin. What does it take to win success and influence? In a world where we are constantly connected, it's those with the best people skills who win the day. Those who build the right relationships. Those who truly understand and connect with their colleagues, their customers...

- Have you ever been put on the spot and kicked yourself later for not having a substantial, confident response? - Have you ever lost out on a promotion because you didn't get along with your colleagues or boss? - Have you ever blanked when delivering a speech or a presentation? Saying the right...

Feiner's candid leadership guide cuts through rhetoric and theory and gives managers and executives a "hands-on" approach to dealing with problems in business. "Exceptionally useful." —Entrepreneur The Feiner Points of Leadership offers fifty insightful laws covering everything from managing...

Have you ever felt like learning to negotiate requires a different personality than that required to sell? Great salespeople foster relationships built on trust and a focus on customer outcomes. Yet, when the customer says “yes” and it’s time to negotiate, we change personalities. We hide things, focus on our own optimal outcomes, and in many cases, leverage strategies drawn from FBI hostage negotiation techniques.

Every team has a manager.... But not every team is lucky enough to have a true leader. Get ready to break the mold! Did you know that 82 percent of employees would consider quitting their job because of a bad boss? And it isn’t just that you don’t want to be a bad boss…. You don’t want to be a boss at all – you want to be a leader.

Do you feel out of your depth when setting objectives for your team? Ah, the annual ritual of objective-setting! Loved by so few, undertaken by so many. Do you get a slight knot in the pit of your stomach, just thinking about it? Most managers dread it because they're not 100 percent sure of what they're supposed to do. Promoted with little training, they're just supposed to know how to design objectives. Know how to develop soft skills. Sure it's easy, right? On top of that, there’s the niggling feeling that the process doesn’t make much of a difference.

Today, not only is everything digital getting faster, cheaper, and smaller at an exponential rate, we also have the Internet. When these two revolutions - one in technology and the other in communications - joined, an explosive force was unleashed that changed the very nature of innovation. And with any change, we have seen many strategic blunders and extraordinary learning curves along the way.

What if you didn’t have to change everything in your career to change your life at work? There’s a fresh answer to help you make better career decisions without resorting to the drastic measures of changing careers, finding a new job, starting a business, or bowing to an early and unwanted retirement - and without settling or sacrificing your health, family life, and well-being. Darcy Eikenberg shares simple, practical ways to reset how you think, revise what you say, and rescue your career without quitting, feeling stuck, or changing everything in your life.

Working with difficult people can reduce your morale, threaten your productivity, deplete your energy, and waste your time. But you don't have to be helpless in the face of other people's craziness! Knowing how to handle coworkers' disruptive behavior is one of the most important career skills you can have, allowing you to become a more valuable employee and a more self-reliant person.

Read by the authors. Laughter is a powerful remedy to what ails today’s teams and organizations. There are a host of neuroscientific explanations for why laughter makes us feel so great. Laughter triggers "feel good" chemicals in the brain which activate opiate receptors throughout your body...

Do you, like most executives polled by Vyopta, think successful employees always use cameras in meetings even though research proves otherwise? If so, then keep reading! Being an effective remote leader is a vital skill to successfully managing remote and hybrid teams!

If you want to learn simple, street-smart strategies gain a competitive advantage, climb the corporate ladder, and get that pay raise without that MBA, then this is the audiobook you need.

‘Smart, practical advice for anyone looking to do good and do well.’ - Reid Hoffman, co-founder of Linkedin and author of Blitzscaling Silicon Valley expert and General Counsel of Airbnb, Robert Chesnut shows that companies that do not think seriously about a crucial element of corporate...

For Jim McCann, the founder and CEO of the world’s leading florist, 1-800-Flowers.com, being open and ready to speak to a variety of audiences is his most powerful leadership tool. In Talk Is (Not!) Cheap, McCann illustrates how the art of conversation leadership - the process he developed to engage others and create forward momentum in the workplace - can be used to inspire, innovate, and win. Using a blend of how-to and insightful personal stories, this audiobook argues that the gift of gab may just be the most critical (and undervalued) skill set in today’s workplace.

After the smashing succes of The No Asshole Rule, in which he tackled corporate bullying, Dr. Bob Sutton now asks: how does one become a great boss ... and what do you do if you work for a lousy one? "This book is the personal coach that every boss deserves: warm, smart, and freakishly good at...