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This is the first reference book on intelligent automation (IA). Also called hyperautomation, it is one of the most recent trends in the field of artificial intelligence. IA is a cutting-edge combination of methods and technologies involving people, organizations, machine learning, low-code platforms, robotic process automation (RPA), and more. This book is for everyone - whether you are an experienced practitioner, new to the topic, or simply interested in what the future holds for enterprises, work, life, and society as a whole.

We are the last generation to manage only humans. The next will manage hybrid teams of humans and AI agents. Most leaders are not ready. The rare organizations achieving 200% productivity gains from AI are not using better technology than those achieving 20%. They are managing it differently. The authors learned this from failure. Across many AI deployments, the pattern became clear: capable agents failed not from weak technology, but from a missing management layer.