Showing results for "Design" in Customer Service
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Redesigning Thinking
- How Service Design Is Solving Our 21st Century Challenges
- By: Clive Grinyer
- Narrated by: Clive Grinyer
- Length: 11 hrs and 22 mins
- Unabridged
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In Redesigning Thinking, Clive Grinyer discusses service design – the holistic process of managing all the points in a customer’s journey with the provider, from the initial introduction down to the last customer interaction, with the purpose of designing each interaction and experience in a way that is user-friendly and relevant to the customer.
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Redesigning Thinking
- How Service Design Is Solving Our 21st Century Challenges
- Narrated by: Clive Grinyer
- Length: 11 hrs and 22 mins
- Release date: 11-12-25
- Language: English
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£14.57 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Overpromise and Overdeliver, Revised Edition
- How to Design and Deliver Extraordinary Customer Experiences
- By: Rick Barrera
- Narrated by: Rick Barrera
- Length: 4 hrs and 49 mins
- Unabridged
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The old cliché is that smart companies underpromise and overdeliver. But in today's crowded market, underpromising is a ticket to oblivion. Rick Barrera shows how to make sure that every point of contact between your company and its customers is well executed and fulfills an over-the-top brand promise to drive word of mouth and rapid growth.
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Overpromise and Overdeliver, Revised Edition
- How to Design and Deliver Extraordinary Customer Experiences
- Narrated by: Rick Barrera
- Length: 4 hrs and 49 mins
- Release date: 10-08-15
- Language: English
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£10.58 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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